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Insurance Customer Support Specialist
2 months ago
Join the Team at NOVA Insurance Services...
NOVA Insurance Services operates as a Full-Service Independent Insurance Agency, proudly affiliated with Nova Home Loans. Established in 1999, we have grown to become one of Arizona's leading independent agencies. Our dedicated team of experienced insurance professionals is committed to delivering exceptional service to our clients. As an independent agency, we collaborate with numerous top-tier insurance carriers to tailor your insurance solutions.
The Insurance Customer Support Specialist will assist referral partners and clients by delivering product and service information, addressing product and service inquiries. Furthermore, you will bolster the agency's sales team by aiding in policy servicing tasks.
Key Responsibilities Include...
- Providing outstanding customer service to existing clients both over the phone and in person.
- Resolving billing discrepancies and issues.
- Managing mortgagee changes and providing evidence of insurance.
- Addressing underwriting concerns with insurance carriers.
- Guiding clients through the claims process.
- Ensuring customer retention and satisfaction.
- Handling re-writes, reinstatements, cancellations, and quoting.
- Responding to inbound inquiries from carriers and referrals.
- Supporting agency producers in their efforts.
Qualifications We Seek...
- A high school diploma or equivalent (GED).
- A valid state driver's license and reliable, insured transportation.
- A minimum of two years of experience in an independent insurance agency.
- Possession of an active Property/Casualty License.
- Spanish language skills are preferred but not mandatory.
Desired Skills and Attributes...
- Excellent communication and listening skills, coupled with a positive demeanor and the ability to convey complex information clearly.
- A detail-oriented individual with strong time-management, organizational, and computer skills.
- Ability to multitask effectively.
- A driven and disciplined approach with a focus on achieving results.
Employee Benefits:
NOVA offers a comprehensive benefits package for full-time employees, including Employee Discounts, Paid Time Off, Health/Dental/Vision/Life/Disability Insurance, a 401(k) plan with employer matching, a Health Savings Account with employer contributions, and an Employee Assistance Program.
NOVA is committed to equal opportunity employment, maintaining a substance-free workplace, and adhering to the Americans with Disabilities Act regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified individuals. Applicants requiring accommodation to complete the application and/or interview process should reach out to NOVA's Human Resources team.
