Retail Operations Manager

1 day ago

Naples, Florida, United States Goodwill Industries of Southwest Florida Full time
About the Role

As a key member of our retail team, the Assistant Manager will play a vital role in driving sales growth, improving customer satisfaction, and ensuring operational excellence in our stores. This is an exciting opportunity to join a dynamic and mission-driven organization that is committed to serving people with disabilities and disadvantages.

Key Responsibilities
  • Sales and Revenue Growth: Achieve sales targets and revenue objectives by effectively managing store operations, merchandising, and customer service.
  • Team Leadership: Supervise and train staff to ensure they meet production goals, adhere to company policies, and provide exceptional customer service.
  • Operational Excellence: Maintain a clean, safe, and organized store environment, ensuring compliance with company standards and regulations.
  • Customer Service: Foster a positive customer experience by responding to customer inquiries, resolving issues, and providing personalized service.
  • Inventory Management: Oversee inventory levels, manage stockroom operations, and ensure accurate inventory reporting.
  • Store Maintenance: Perform routine maintenance tasks, including cleaning, repairs, and minor renovations to maintain a well-maintained store environment.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Two years of retail sales experience required; one year of experience in a management/supervisory capacity required.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; strong problem-solving and analytical skills; ability to lift up to 40 pounds and stand for long periods.
Benefits
  • Health, Vision, and Dental Plans: Comprehensive medical, vision, and dental coverage for you and your family.
  • 403(b) Retirement Plan: A retirement savings plan to help you plan for your future.
  • Paid Holidays: Enjoy paid time off to relax and recharge.
  • Personal Time Off (PTO): Accrue PTO hours to use for vacation, sick leave, or personal days.
  • Employee Assistance Program: Access to confidential counseling services and support.
  • Store Discounts: Enjoy discounts on store merchandise and services.
  • Tuition Reimbursement: Pursue higher education and career advancement opportunities.
Workplace Values
  • Respect: Treat all people with dignity and respect.
  • Stewardship: Honor our heritage by being socially, financially, and environmentally responsible.
  • Ethics: Strive to meet the highest ethical standards.
  • Learning: Challenge each other to strive for excellence and continually learn.
  • Innovation: Embrace continuous improvement, bold creativity, and change.

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