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Retail Operations Leader

2 months ago


Naples, Florida, United States DanaTyler LLC Full time
Job Overview

The Retail Operations Leader is responsible for overseeing the daily functions of the store, ensuring a vibrant and engaging shopping environment for customers. This role is pivotal in leading a team dedicated to delivering exceptional service and maintaining high operational standards.

Key Responsibilities:
  • Provide guidance and motivation to the store team, fostering a positive and energetic atmosphere.
  • Manage all facets of store performance, focusing on sales, operations, and personnel management.
  • Deliver outstanding customer service throughout all interactions, whether in-person, over the phone, or online.
  • Drive sales growth by effectively staffing, scheduling, and inspiring the sales team.
  • Promote a culture centered around customer satisfaction, ensuring that all team members prioritize customer needs.
  • Maintain a clean, safe, and inviting store environment that aligns with company standards.
  • Communicate professionally with customers and team members, ensuring clarity and respect in all interactions.
  • Implement and uphold company policies and procedures to ensure smooth operational flow.
  • Ensure visual merchandising meets company expectations, enhancing the overall shopping experience.
Qualifications:

The ideal candidate will possess:

  • Experience in retail management with a proven track record of leadership.
  • Strong skills in coaching, training, and developing team members.
  • Excellent customer service and communication abilities.
  • Effective conflict resolution and time management skills.
  • Organizational skills with the ability to adapt to changing priorities.
  • Proficiency in retail software and computer applications.
Education:

A high school diploma is required; a college degree in a related field is preferred.