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Retail Operations Leader
2 months ago
The Retail Operations Leader is responsible for overseeing the daily functions of the store, ensuring a vibrant and engaging shopping environment for customers. This role is pivotal in leading a team dedicated to delivering exceptional service and maintaining high operational standards.
Key Responsibilities:- Provide guidance and motivation to the store team, fostering a positive and energetic atmosphere.
- Manage all facets of store performance, focusing on sales, operations, and personnel management.
- Deliver outstanding customer service throughout all interactions, whether in-person, over the phone, or online.
- Drive sales growth by effectively staffing, scheduling, and inspiring the sales team.
- Promote a culture centered around customer satisfaction, ensuring that all team members prioritize customer needs.
- Maintain a clean, safe, and inviting store environment that aligns with company standards.
- Communicate professionally with customers and team members, ensuring clarity and respect in all interactions.
- Implement and uphold company policies and procedures to ensure smooth operational flow.
- Ensure visual merchandising meets company expectations, enhancing the overall shopping experience.
The ideal candidate will possess:
- Experience in retail management with a proven track record of leadership.
- Strong skills in coaching, training, and developing team members.
- Excellent customer service and communication abilities.
- Effective conflict resolution and time management skills.
- Organizational skills with the ability to adapt to changing priorities.
- Proficiency in retail software and computer applications.
A high school diploma is required; a college degree in a related field is preferred.