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Retail Operations Manager
2 months ago
As a key member of our retail team, the Assistant Manager will play a vital role in driving sales growth, improving customer satisfaction, and ensuring operational excellence in our stores. This is an exciting opportunity to join a dynamic and mission-driven organization that is committed to serving people with disabilities and disadvantages.
Key Responsibilities- Sales and Revenue Growth: Achieve sales targets and revenue objectives by effectively managing store operations, merchandising, and customer service.
- Team Leadership: Supervise and train staff to ensure they have the skills and knowledge to meet production goals, maintain high-quality customer service standards, and adhere to company policies and procedures.
- Operational Excellence: Ensure efficient store operations, including inventory management, point-of-sale systems, and donation processing.
- Customer Service: Foster a positive customer experience by providing excellent service, resolving issues promptly, and ensuring a clean and welcoming store environment.
- Education: High school diploma or equivalent required; college degree preferred.
- Experience: Two years of retail sales experience required; one year of experience in a management/supervisory capacity required.
- Skills: Ability to learn and use point-of-sale and donation systems, office computer, and telephone; strong business acumen, interpersonal skills, and leadership abilities.
- Health, vision, and dental plans
- 403(b) retirement plan
- Paid holidays
- Personal time off (PTO)
- Employee Assistance Program
- Store Discounts
- Tuition Reimbursement
Goodwill Southwest Florida is an equal opportunity employer and values diversity in the workplace. We are committed to creating a culture of respect, stewardship, ethics, learning, and innovation.