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Retail Operations Manager

2 months ago


Naples, Florida, United States Goodwill Industries of Southwest Florida Full time
About the Role

As a key member of our retail team, the Assistant Manager will play a vital role in driving sales growth, improving customer satisfaction, and ensuring operational excellence in our stores. This is an exciting opportunity to join a dynamic and mission-driven organization that is committed to serving people with disabilities and disadvantages.

Key Responsibilities
  • Sales and Revenue Growth: Achieve sales targets and revenue objectives by effectively managing store operations, merchandising, and customer service.
  • Team Leadership: Supervise and train staff to ensure they have the skills and knowledge to meet production goals, maintain high-quality customer service standards, and adhere to company policies and procedures.
  • Operational Excellence: Ensure efficient store operations, including inventory management, point-of-sale systems, and donation processing.
  • Customer Service: Foster a positive customer experience by providing excellent service, resolving issues promptly, and ensuring a clean and welcoming store environment.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Two years of retail sales experience required; one year of experience in a management/supervisory capacity required.
  • Skills: Ability to learn and use point-of-sale and donation systems, office computer, and telephone; strong business acumen, interpersonal skills, and leadership abilities.
Benefits and Employee Well-being
  • Health, vision, and dental plans
  • 403(b) retirement plan
  • Paid holidays
  • Personal time off (PTO)
  • Employee Assistance Program
  • Store Discounts
  • Tuition Reimbursement
Company Culture

Goodwill Southwest Florida is an equal opportunity employer and values diversity in the workplace. We are committed to creating a culture of respect, stewardship, ethics, learning, and innovation.