Multifamily Property Coordinator

3 weeks ago


Glen Burnie, Maryland, United States Morgan Properties Full time

Resident Services Coordinator Role Summary

The Resident Services Coordinator is a key member of our team at Morgan Properties, responsible for delivering exceptional resident experiences across our multifamily portfolio. This role requires a strong understanding of leasing and management policies, as well as excellent communication and organizational skills.

Key Responsibilities:

  • Assist the Property Manager with handling resident processes and concerns, including administrative work involved in coordinating resident services.
  • Oversee and assist the Front Desk Receptionist with daily functions of the Resident Services department.
  • Communicate with residents about service requests and scheduled work.
  • Plan and host resident events and activities on a regular basis.
  • Prepare and send renewals and addenda on a monthly basis, follow up with residents to ensure renewal and timely response.
  • Perform monthly property inspections and send correction notices.
  • Record all resident correspondences.

Requirements:

  • Bachelor's degree (B.A.) in Sales and/or Customer Service experience required.
  • Strong Microsoft Office Suite (Outlook, Word, Excel) skills.
  • Yardi Property Management software experience a plus.

Benefits:

  • Property Staff Shared Renewal Commissions
  • Medical, Dental, and Vision benefits
  • Long and short term disability
  • Retirement Plan - 401(k) Plan


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