Multifamily Collection Operations Lead

3 weeks ago


Glen Allen, Virginia, United States Insight Global Full time

**Collection Operations Lead Opportunity**

Insight Global is a leading provider of property management services, and we are seeking a seasoned Collection Operations Lead to join our team. This role will be responsible for overseeing collections and credit screening for our portfolio of 61 multifamily apartment communities across five states.

As a Collection Operations Lead, you will be tasked with setting and managing objectives for the collections team to align with company cash goals. You will also be responsible for developing and implementing processes to identify, resolve, and mitigate customer account delinquencies. This will include creating procedures to minimize outstanding balances from current residents, including communication protocols and court filings.

**Key Responsibilities:**

  • Manage collections and credit screening operations for our multifamily portfolio
  • Develop and implement process improvements to optimize collections efforts
  • Partner with cross-functional teams to enhance collection efforts and ensure compliance with required notices and eviction procedures
  • Report on collection metrics, portfolio risks, and provide recommendations for improvement to Senior Management

**Requirements:**

  • 5-7 years of experience in credit and collections, preferably within the multifamily apartment industry
  • 3+ years of supervisory or management experience
  • Bachelor's degree in Business, Finance, or a related field
  • Strong analytical skills with the ability to organize and manipulate large data sets from multiple sources
  • In-depth knowledge of credit and collections processes, methods, and strategies
  • Proficiency in credit software systems with the capability to assess and integrate new technologies

**Estimated Salary:** $120,000 - $160,000 per year, based on experience and qualifications.

**Why Choose Insight Global?**

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Collection Operations professional looking for a new challenge, please apply today.



  • Glen Allen, Virginia, United States Capital One Full time

    Job SummaryThe Security Operations Center Supervisor plays a critical role in safeguarding Capital One's people, customers, facilities, branches, cafes, and assets. As part of Capital One's 24/7/365 Security Operations Center (Sentry), this position leads a dedicated shift of teammates responsible for emergency response, alarm and event monitoring, incident...


  • Glen Allen, Virginia, United States Master Center for Addiction Medicine Full time

    Job Title: Licensed Mental Health Professional Regional Hub LeadMaster Center for Addiction Medicine is seeking a highly skilled Licensed Mental Health Professional to lead our Regional Substance Use Disorder Assistance Hub. The LMHP will work closely with the Addiction Medicine Provider to provide rapid clinical telehealth consultation and support services...


  • Glen Allen, Virginia, United States Carrier Full time

    At Carrier, we believe that exceptional leadership is key to delivering outstanding results. We're seeking a highly skilled and experienced Senior Building Operations Manager to join our team.Our company is a global leader in the HVAC and refrigeration industry, with a rich history of innovation and customer satisfaction. We're committed to making modern...

  • Department Lead

    4 weeks ago


    Glen Allen, Virginia, United States Home Depot Full time

    Job Title: Department SupervisorAs a Department Supervisor at Home Depot, you will be responsible for:Key Responsibilities:Training and developing associates to ensure excellent customer serviceProviding input into merchandising decisions to the Store Management Team and Operations TeamLeading and developing others with strong product knowledgeHome Depot is...


  • Glen Allen, Virginia, United States SUN Technical Services Full time

    Job SummaryAs a key member of the SUN Technical Services transportation services team, you will play a vital role in ensuring the smooth operation of our natural gas transportation services. Key Responsibilities:Transportation Operations: Analyze and process natural gas nominations in accordance with regulatory requirements. Perform daily processes on...


  • Glen Allen, Virginia, United States TIH Insurance Full time

    Job SummaryThe Marketing Lead for Employee Benefits will lead and coordinate marketing activities on new and renewal business as well as support Producer in sales activities. This role requires knowledge of applicable coverages, carrier guidelines, alternative funding arrangements, underwriting, and legislative changes. The successful candidate will build...


  • Glen Allen, Virginia, United States McGriff Insurance Services Full time

    Job SummaryAs a Marketing Lead for Employee Benefits, you will be responsible for leading and coordinating marketing activities on new and renewal business, as well as supporting the Producer in sales activities. You will be knowledgeable of applicable coverages, carrier guidelines, alternative funding arrangements, underwriting, and legislative changes. You...


  • Glen Allen, Virginia, United States SAM Full time

    Job SummaryWe are seeking a highly skilled Geospatial Data Specialist to join our team at SAM. As a key member of our crew, you will be responsible for operating and maintaining land survey equipment, collecting geospatial data, and performing survey computations.Key ResponsibilitiesOperate and maintain land survey equipment, including tripods, tribrachs,...


  • Glen Allen, Virginia, United States Capital One Full time

    Job Title: Security Operations Center SupervisorCapital One is seeking a highly skilled Security Operations Center Supervisor to join our team. As a key member of our 24/7/365 Security Operations Center (Sentry), you will play a critical role in safeguarding our people, customers, facilities, branches, cafes, and assets.Key Responsibilities:Lead a dedicated...


  • Glen Allen, Virginia, United States Citizens Financial Group, Inc. Full time

    In the Home Mortgage Operations Payment Specialist role at Citizens Financial Group, Inc., you will oversee and manage aspects of the loan servicing lifecycle to enhance operational efficiency and service levels.Key Responsibilities:Direct and manage loan servicing lifecycle activities to optimize operational efficiency and service levels.Monitor and analyze...

  • Revenue Cycle Manager

    4 weeks ago


    Glen Allen, Virginia, United States LifeSpire of Virginia Full time

    Revenue Cycle Manager Job SummaryThe Revenue Cycle Manager will lead and oversee all functions of the revenue cycle, including billing, collections, accounts receivable, cash posting, insurance verification, and reimbursement activities.This role ensures optimization of revenue generation, timely collections, and compliance with relevant regulations such as...


  • Glen Allen, Virginia, United States Solvenow Inc. Full time

    About the Role:This position oversees the ET (Electric Transmission) Power System Facility Rating engineering team, ensuring the electric transmission network grid is analyzed through modeling, simulations, and other engineering techniques.The team is responsible for developing and maintaining documentation for meeting PJM, FERC (Federal Energy Regulatory...


  • Glen Allen, Virginia, United States Hamilton Beach Full time

    About the Role:We are seeking a highly skilled Treasury Operations Manager to join our team at Hamilton Beach Brands, Inc. in Glen Allen, VA. This is a hybrid role that requires on-site presence 3 days a week.Key Responsibilities:Cash Management:Monitor daily cash flow and liquidity to ensure sufficient funds are available for operational needs.Forecast cash...


  • Glen Allen, Virginia, United States VetJobs Full time

    Job SummaryThis position will be located in our Petersburg or Innsbrook office. The successful candidate will support the development, implementation, and maintenance of online and offline power equipment testing in Electric Transmission and Distribution Substations. The ideal candidate will have knowledge of technology, including testing practices of power...


  • Glen Allen, Virginia, United States Richmond Marriott Short Pump Full time

    Job Title: Assistant General ManagerJoin our team as an Assistant General Manager at Richmond Marriott Short Pump, where you will play a key role in driving revenue and operations excellence. As a seasoned hospitality professional, you will assist the General Manager in overseeing all aspects of hotel operations, including revenue management, room inventory,...


  • Glen Allen, Virginia, United States SUN Technical Services Full time

    Job SummarySUN Technical Services is seeking a highly skilled Transportation Services Representative to join our team. As a key member of our transportation services team, you will play a vital role in ensuring the smooth operation of our natural gas transportation services.Key ResponsibilitiesAnalyze and process natural gas nominations in accordance with...


  • Glen Allen, Virginia, United States Best Buy Full time

    Key Responsibilities: Ensure efficient employee deployment and deliver exceptional customer experiencesLeadership and Development: Manage employee experience, development, and performance managementPerformance Analysis and Improvement: Analyze performance indicators against business strategies and lead the teamCustomer and Employee Experience: Identify...


  • Glen Allen, Virginia, United States Greenbrook TMS NeuroHealth Centers Full time

    Make a Difference in Mental Health CareWe are seeking a compassionate and detail-oriented Behavioral Health Technician to join our team at Greenbrook TMS NeuroHealth Centers. As a key member of our clinical team, you will play a vital role in providing exceptional patient care and support in a clinical mental health setting.Key Responsibilities:Administer...

  • Medical Assistant

    4 weeks ago


    Glen Allen, Virginia, United States Any Lab Test Now Full time

    Job Summary:We are seeking a highly skilled and experienced Medical Assistant to join our team at Any Lab Test Now. As a Medical Assistant, you will play a critical role in providing exceptional patient care and ensuring the smooth operation of our lab testing services.Key Responsibilities:• Collect and process blood and other specimens for laboratory...


  • Glen Allen, Virginia, United States Noodles & Company Full time

    Overview:Noodles & Company is a fast casual restaurant that values real ingredients and a positive work environment. We're seeking a Shift Manager to motivate and coach our teams, while upholding our mission to nourish and inspire every team member, guest, and community we serve.The Perks:As a Shift Manager, you'll be part of an amazing leadership team where...