Multifamily Collection Operations Lead
3 weeks ago
**Collection Operations Lead Opportunity**
Insight Global is a leading provider of property management services, and we are seeking a seasoned Collection Operations Lead to join our team. This role will be responsible for overseeing collections and credit screening for our portfolio of 61 multifamily apartment communities across five states.
As a Collection Operations Lead, you will be tasked with setting and managing objectives for the collections team to align with company cash goals. You will also be responsible for developing and implementing processes to identify, resolve, and mitigate customer account delinquencies. This will include creating procedures to minimize outstanding balances from current residents, including communication protocols and court filings.
**Key Responsibilities:**
- Manage collections and credit screening operations for our multifamily portfolio
- Develop and implement process improvements to optimize collections efforts
- Partner with cross-functional teams to enhance collection efforts and ensure compliance with required notices and eviction procedures
- Report on collection metrics, portfolio risks, and provide recommendations for improvement to Senior Management
**Requirements:**
- 5-7 years of experience in credit and collections, preferably within the multifamily apartment industry
- 3+ years of supervisory or management experience
- Bachelor's degree in Business, Finance, or a related field
- Strong analytical skills with the ability to organize and manipulate large data sets from multiple sources
- In-depth knowledge of credit and collections processes, methods, and strategies
- Proficiency in credit software systems with the capability to assess and integrate new technologies
**Estimated Salary:** $120,000 - $160,000 per year, based on experience and qualifications.
**Why Choose Insight Global?**
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Collection Operations professional looking for a new challenge, please apply today.
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