Client Resolutions Specialist

4 weeks ago


Glen Burnie, Maryland, United States MetaCoastal LLC Full time
Job Overview

MetaCoastal LLC is seeking a highly skilled Client Resolutions Coordinator to join our team. This role is responsible for providing exceptional customer service and resolving client concerns in a timely and professional manner.

Key Responsibilities
  • Answer client calls and respond to client inquiries in a prompt and courteous manner
  • Review client surveys and complete necessary follow-up actions daily
  • Coordinate client relocations and provide customer service and problem resolutions
  • Monitor resort properties to ensure brand standards are being met
  • Ensure completion of all quality issues and build trusted client relationships
  • Provide proactive information to clients regarding their account and concerns
  • Be proactive and identify areas of opportunity with clients
  • Provide assistance to all departments by deescalating and finding a resolution for highly escalated clients
Requirements
  • AA in Business Management or Business Administration, preferred; High School Diploma, required
  • 1-3 years Account Management and/or Customer Service experience, preferably in a Call Center environment
  • Proficiency in Microsoft Suite, additional computer skills a plus
  • Ability to type 30-40 WPM
  • Strong listening, oral, and written communication skills; fluency in Spanish, a plus
Preferred Skills
  • Analytical thinking and problem solving, with the ability to think quickly on their feet
  • Ability to develop professional relationships with clients, establishing trust
  • Acute sense of urgency, with strong time management skills, regularly beating deadlines with accurate work
  • Ability to prioritize and multi-task, delegating and managing delegated items while executing their own tasks
Work Environment

While performing the essential functions of this position, the employee may be required to sit, walk, talk, and stand for long periods of time, with or without reasonable accommodation.

MetaCoastal LLC is an equal opportunity employer.



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