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Hotel Front Desk Representative
2 months ago
We're seeking a skilled and professional hotel front desk agent to deliver exceptional guest experiences at our hotel. As a key member of our team, you'll be responsible for welcoming guests, managing their information, and ensuring their stay with us is memorable.
Key Responsibilities:- Collaborate with housekeeping staff to ensure rooms are ready for new guests
- Address customer complaints in a professional and empathetic manner
- Greet, check-in, and check-out guests, distribute keys and room assignments, and record credit card information
- Manage room bookings in-person, online, and through incoming calls, and respond to guest inquiries about available rooms, amenities, room rates, special requests, and rewards programs
- Maintain accurate and up-to-date guest account information
- Proven experience in handling telephone calls and resolving stressful situations
- Working knowledge of Microsoft Office and reservation management systems
- At least one year of experience in the hospitality industry, preferably as a hotel front desk agent or similar role
- High school diploma or equivalent required
- Excellent interpersonal, time management, organizational, and customer service skills
At Endeavor Hospitality Group, we're dedicated to delivering memorable experiences for our guests. We value engagement and relationships with our staff, partners, and stakeholders. Our innovative approach to destination-centric hospitality ensures every property creates a unique cultural signature, fostering long-lasting connections with neighborhood partners. We're committed to making hospitality welcoming for everyone involved.
