Front Desk Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Inn at Bellefield. As a Front Desk Agent, you will be responsible for providing exceptional guest services, including check-in and check-out, handling guest complaints, and ensuring guest satisfaction.
Responsibilities:
- Provide superior guest services, including check-in and check-out, in a friendly and professional manner.
- Handle guest complaints and resolve issues in a timely and efficient manner.
- Process all payments according to established hotel requirements.
- Generate, print, and distribute daily reports to designated departments/personnel.
- Resolve discrepancies on the room status report with Housekeeping.
- Perform other duties as assigned.
Requirements:
- High school graduate or equivalent.
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Computer experience preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
Benefits:
- Health insurance.
- Paid time off.
- 8 Paid holidays.
- Marriott Hotel Discounts.
- 2 Complimentary night hotel stays per year at any Shaner Hotel property.
Pay Rate: Starting at $18 per hour based on experience.
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