Front Desk Representative

4 weeks ago


New Hyde Park, New York, United States Shaner Hotel Group Full time
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Inn at Bellefield. As a Front Desk Agent, you will be responsible for providing exceptional guest services, including check-in and check-out, handling guest complaints, and ensuring guest satisfaction.

Responsibilities:
  • Provide superior guest services, including check-in and check-out, in a friendly and professional manner.
  • Handle guest complaints and resolve issues in a timely and efficient manner.
  • Process all payments according to established hotel requirements.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Resolve discrepancies on the room status report with Housekeeping.
  • Perform other duties as assigned.

Requirements:
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.

Benefits:
  • Health insurance.
  • Paid time off.
  • 8 Paid holidays.
  • Marriott Hotel Discounts.
  • 2 Complimentary night hotel stays per year at any Shaner Hotel property.

Pay Rate: Starting at $18 per hour based on experience.

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