Front Desk Representative

4 weeks ago


New York, New York, United States HEI Hotels & Resorts Full time
Front Desk Agent Job Description

We are seeking a skilled and friendly Front Desk Agent to join our team at The Hilton Garden Inn Chelsea. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.

Responsibilities:
  • Greet guests warmly and efficiently, using a positive and clear speaking voice.
  • Process guest arrivals and departures, including checking in and out, and handling room assignments.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Operate the hotel's computer system to manage guest information, room assignments, and other relevant data.
  • Handle cash, credit card transactions, and other forms of payment, while maintaining accurate records and balancing the house bank.
  • Provide information about hotel amenities, services, and local attractions, as well as promote HEI Hotels and Resorts' brand marketing programs.
  • Work collaboratively with other hotel staff to ensure seamless guest experiences and efficient hotel operations.
Requirements:
  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel experience preferred, but not required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic math skills and ability to operate a computer system.
Benefits:

HEI Hotels and Resorts offers a comprehensive benefits package, including competitive pay, medical and dental insurance, vision insurance, vacation and sick leave, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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