IT Asset Management Specialist

5 days ago

Scott Air Force Base, Illinois, United States SAIC Full time
Job Title: IT Asset Management Analyst

SAIC is seeking a highly skilled IT Asset Management Analyst to support an IT Service Management effort for USTRANSCOM (USTC) located at Scott Air Force Base (AFB) in Illinois. The successful candidate will be responsible for the IT Asset Management (ITAM) process, including asset procurement, tracking, and lifecycle management.

Responsibilities:
  • Manage and track IT procurements from beginning to end, including conducting market research, coordinating with financial departments, and tracking shipping dates.
  • Provide requirements refinement and procurement support to USTRANSCOM Service Portfolio, end-user devices, peripheral equipment, market research, budgetary quotes, and budget estimates.
  • Develop and maintain Tactics, Techniques, and Procedures (TTPs) for procurement management procedures, updated annually, to effectively share IT procurement management services.
  • Experience using DPAS (Defense Property Accountability System) and tracking hardware life-cycle.
  • Ensure equipment and software installed on USTC networks are licensed and obtain written permission from USTC Technical Point of Contact (TPOC) for any that do not have an available license.
  • Track and manage licenses for systems, devices, applications, and software on network and compute infrastructure and production environments.
  • Monitor and maintain the equipment license requirements/renewal data depository document that records and tracks all information pertinent to the lifecycle maintenance of the product.
  • Provide early notification and coordination with the Section Manager and USTC TPOC and appropriate resource advisor of upcoming expirations of maintenance, warranty, or license agreements within 30, 60, 90, 120, 150, and 180 days.
  • Deliver licenses for installation on devices and systems prior to license expiration.
  • Track all endpoint devices and assets for inventory management, including what is in use, where it is deployed or located, how it is configured, responsible individual, serial number (or other identifying information), bar tag, and inventory status.
  • Assist service delivery team with completing Service Request tickets and deploying assets to end-users.
  • Maintain up-to-date equipment inventory lists and system data.
  • Maintain all non-user-based IT equipment inventory, including network printers and VTC components in conference rooms.
  • Perform lifecycle management duties as assigned, including reporting and maintaining version currency, vendor/manufacturer maintenance, property receipt, inventory control, equipment staging and distribution, warranty repair coordination, erasure and cleansing, and transfer or destruction of hardware assets.
  • Warehouse Support as required.
  • Produce Weekly Activity Report.
Qualifications:
  • BA/BS and 5+ years of experience.
  • DoD Secret clearance.
  • ITIL Foundations v4 certification.
  • Service Now - Certified Implementation Specialist - Hardware Asset Management (within 120 days).
  • Experience with query-based reporting tool.
  • Speaks and writes fluent, grammatically correct English.
  • Experience with MS Office to include Word, PowerPoint, Visio, Project, and Excel.
  • Ability to manage multiple, high, and competing priorities in a fast-paced environment.
  • Ability to communicate IT, networking, and security concepts to all staff levels.
  • Ability to become familiar with basic project management approaches, tools, and phases.
  • Technical writing and documentation skills.
  • Hardware management experience working directly with/for a Government customer.
Desired Qualifications:
  • MA/MS 8+ years of experience.
  • DoD TS/SCI clearance.
  • ITIL 4 Specialist: IT Asset Management certification.
  • Service Now - Certified Implementation Specialist - Software Asset Management.
  • Knowledge of and/or experience with software and hardware discovery tools.

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