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Satellite Network Support Specialist

2 months ago

Scott Air Force Base, Illinois, United States Gray Tier Technologies LLC Full time
Job Title: SATCOM Network Support Specialist

This position supports the Defense Information Systems Agency (DISA) Enterprise SATCOM Gateway Services (ESGS), providing 24/7/365 technical and operational support to tactical customers accessing DoD Gateway facilities.

Key Responsibilities:
  • Perform IP network support to include configuration of switches, routers, firewalls, and voice equipment.
  • Perform IP satellite modem support to include configuration and issue of option/boot files.
  • Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
  • Remotely access and de-access customers into the IP/SATCOM networks.
  • Verify equipment is operating in the baseline configuration and react to alarms as necessary.
  • Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).
  • Utilize ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our client's Baseband, IF, and RF Communications.
Requirements:
  • High School diploma and 2-4 years of relevant experience.
  • Ability to communicate effectively and clearly both orally and in written form.
  • Must possess DoD 8570, IAT Level II (SEC+ or equivalent) Certification.
  • Minimum Secret clearance.
Desired Qualifications:
  • Moderate level IP/Networking experience including hands-on configuration of routers, switches, firewalls, and IP Modems.
  • Moderate level knowledge of voice over Internet Protocol (VoIP) gateways, call managers, performance enhancing proxies (PEP), and telephony systems.
  • Moderate understanding and experience with the operation/configuration of MILSATCOM encryption devices.
  • Moderate understanding and experience in the implementation and delivery of DISN services (VoIP, VoSIP, VTC, NIPR, SIPR).
  • Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
  • Utilization of SAA/GAAs as source documentation for network configuration.
  • Ability to manage IP over SATCOM networks using iDirect or equivalent FM-TDMA hubs.
  • CCNA/CCNP.