Assistant General Manager

5 days ago

Fort Myers, Florida, United States Signet Jewelers Full time

Job Summary:

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Signet Jewelers. As a key member of our management team, you will be responsible for ensuring the smooth operation of our store, providing exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Assume the duties and responsibilities of the General Manager in their absence.
  • Contribute to an environment of total customer satisfaction by making the customer's needs the first priority.
  • Exert maximum effort to achieve store sales projections.
  • Assist in maintaining daily focus among all associates on standards achievement.
  • Assist in enforcing all policies and procedures to assure store profits by controlling markdowns, store expenses, and payroll.
  • Assist the General Manager in sales training, store meetings, and role plays as directed by the General Manager.
  • Assist the General Manager in the recruiting and selection of personnel. Interviews and screens as necessary.
  • Understand and enforce all store policies and practices. Protect the Company's interests at all times.
  • Learns all features and benefits of the merchandise. Provides expert knowledge regarding quality, value, warranties and services. Completes Diamontology and GIA Gemology courses.
  • Acts in a manner to earn the respect of others. Maintains a neat, professional appearance.
  • Projects a positive, enthusiastic attitude to inspire and motivate others to achieve store goals. Encourages and promotes a cooperative, team spirited work atmosphere among fellow Team Members.
  • Consistently monitors the flow of customers at each counter and identifies when to shift personnel from one department to another to provide superior customer service.
  • Investigates and handles customer complaints quickly, efficiently, and courteously.
  • Assists in implementing and administering merchandise and advertising programs, merchandise displays in showcases and inventories as directed. Reports customer comments and requests to management.
  • Monitors the saleability of merchandise by spot checking cases and displays for proper tickets that are clean and legible. Also ensure that merchandise is properly displayed.
  • Develops a full understanding of all sales, credit, administrative and security policies, procedures and duties. Develops a full understanding of store promotions (i.e., credit programs and special events).
  • Assists General Manager in the supervision of sales, office and inventory personnel. Recommends promotions when appropriate.
  • Develops technical knowledge of repairs and custom design services. Estimates cost on watch and jewelry repairs. Executes minor repairs as needed.
  • Assists in monitoring the inventory control function, as directed by the General Manager.
  • Assists in store maintenance, both inside and outside, by delegating or performing these duties.
  • Performs other duties as assigned.
  • Adheres to all established security and loss prevention policies.

Requirements:

  • Ability to achieve outstanding sales performance.
  • Professional approach and image.
  • Positive, enthusiastic attitude.
  • Tactful, friendly in dealing with others; team spirited work style.
  • Ability to plan, organize and supervise the work of others.
  • Ability to accept responsibility, make decisions, and delegate when appropriate.
  • Excellent interpersonal communication skills.
  • Excellent floor awareness to provide superior customer service.
  • Willingness to work under immediate supervision.
  • Ability to understand and follow written and verbal directions.
  • Ability to persuade and influence others.
  • Ability to be of service to others.
  • Excellent product knowledge.
  • Willingness to exert time and effort necessary to attain goals.
  • Reliable and dependable.

Work Schedule:

  • During non-peak periods, general managers should aim for a five-day, 40-hour work week.
  • Schedule based on the right time to effectively run your business.
  • A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind: Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.

NOTE: Hours will increase during peak selling periods.

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