Assistant General Manager

5 days ago

Fort Myers Beach, Florida, United States Trulieve Full time

Job Summary:

Trulieve is seeking a highly motivated and experienced Assistant General Manager to lead our retail store operations and deliver exceptional customer experiences. As a key member of our team, you will be responsible for overseeing the entire store showroom and reception team, ensuring regulatory compliance, and driving sales results.

Key Responsibilities:

  • Assist the General Manager in developing and implementing strategies to drive customer satisfaction and sales growth.

  • Oversee department scheduling, ensuring adequate staffing levels to meet business needs.

  • Maintain a customer-centric environment by leading and coaching teams to deliver exceptional customer service.

  • Ensure daily store operations are conducted in compliance with regulatory requirements and Trulieve's policies and procedures.

  • Partner with the General Manager to provide coaching, training, and development to the showroom team, focusing on customer service standards and accountability.

  • Monitor Dispensary Associate interactions with customers, ensuring proper communication and handling of patient issues.

  • Responsible for handling and resolving patient complaints and escalations.

  • Monitor queues in Waitly to ensure timely processing and identify opportunities for improvement.

  • Maintain knowledge of loss prevention policies and procedures.

  • Maintain strict confidentiality in compliance with HIPAA guidelines.

Requirements:

  • Minimum of an associate degree preferred.

  • Must be at least 21 years of age.

  • Must have prior cash handling experience.

  • Management experience, preferably in retail and/or customer service, is a plus.

  • Strong interpersonal skills, business acumen, and professionalism to communicate with all levels of management and staff.

  • Highly motivated, confident, and high-energy individual with flexibility and adaptability to changing priorities.

  • Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.

  • Strong attention to detail, time-management, prioritization, and organizational skills.

  • Must possess the ability to train, develop, and evaluate a patient consultant team.

  • Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.

  • Must be computer literate.

  • Must possess the mental and physical capacities necessary to perform the job duties.

  • Must possess a valid driver's license and a clear driving record.

  • Must be able to pass a comprehensive background record check and drug screening.

Additional Requirements:

Must be able to move intermittently throughout the workday. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met. Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies. Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.

Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet, with or without mechanical assistance.

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