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Assistant General Manager

2 months ago

Fort Myers, Florida, United States Auro Hotels Full time

**Job Summary**

Auro Hotels is seeking a highly skilled and experienced Hotel Operations Manager to join our team. As an Assistant General Manager, you will play a key role in the success of our hotel by overseeing the operation of the Front Desk, Housekeeping, and Engineering departments.

**Key Responsibilities**

  • Assist in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
  • Oversee the operation of the Front Desk, Housekeeping, and Engineering departments by setting objectives, measuring performance, and supervising the department.
  • Achieve desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
  • Ensure that all new associates receive a thorough orientation and ongoing technical training.
  • Increase efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
  • Implement the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary.
  • Control costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
  • Monitor service and teamwork on a regular basis and counsel associates as needed.
  • Meet and exceed the expectations of associates by utilizing leadership skills and motivation techniques to maximize associate productivity and satisfaction.
  • Develop and implement strategies to achieve Employee Satisfaction Index goals.
  • Communicate with other managers and associates to provide smooth working relations between departments.
  • Determine and communicate standards of performance to associates. Evaluate associate performance on a regular basis and recommend salary increases as appropriate.
  • Develop associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs, and allowing these needs to be met.
  • Ensure that disciplinary action is taken as required, utilizing consistency, fairness, and respect within the framework of established AURO guidelines.
  • Ensure that all associates follow safety rules and emergency procedures; take corrective action where required to improve safety of work areas.
  • Assist the General Manager; direct or cooperate with other managerial personnel as required or requested.

**Requirements**

  • College degree in hospitality or business management preferred; 2-3 years of hotel management experience or equivalent combination of education and experience required.
  • Must speak, read, and understand English.

**Qualifications**

  • Associates or better in Hospitality and Resort Management or related field.
  • 2 years: Previous experience as Manager in a brand hotel.