Clinical Administrator

6 days ago

Nashville, Tennessee, United States Vanderbilt Health Full time

About Vanderbilt Health

Vanderbilt Health is a leading healthcare organization that values diversity, excellence, and innovation. We are committed to providing exceptional patient care and advancing health and wellness through preeminent programs in patient care, education, and research.

Job Summary

We are seeking a highly skilled Practice Director to oversee all practice improvement, development, and engagement operations within a given market. The successful candidate will support practice efforts focused on increasing capacity, efficiency, and profitability, with the ultimate goal of enhancing patient care access.

Key Responsibilities

  • Ensure that quality patient care is provided in accordance with established standards, based on current medical practice best practices and performance data.
  • Oversee clinic sites, assist with evaluation and determination of goals related to clinic capacity, efficiency, and improvement.
  • Provide direction of general operations for physician practices, productive management, and new service line development.
  • Coach practices towards operational and financial performance and assist with implementation of effective changes that ensure practices are operated in a manner consistent with best practices.
  • Understand physician income statements thoroughly, address questions regarding physician charges and expenses.
  • Coach clinics to achieve budgeted results and other financial criteria and to preserve capital funds invested in the organization.
  • Lead practice managers to continuously identify opportunities for incremental volume and revenue growth.
  • Act as a liaison for the financial analyst.
  • Continuously work with clinic managers to develop, monitor, and adhere to annual operating, capital, and marketing budgets.
  • Coach practice managers to continuously identify opportunities for expense management.
  • Provide leadership to clinics that supports effective collaborative working relationships between administration, management, physicians, staff, and other offices and entities.
  • Advise on the administration of the physician compensation program for the practices, including development and ongoing monitoring and adjusting of compensation models as appropriate.
  • Patient/Customer Relations - helps guide practices with customer service, express respect, understanding, and promote customer self-esteem; advises on concerns and resolutions.
  • Enhance professional development and maintain professional affiliations to maintain current knowledge of healthcare trends and developments.
  • Continuously participate with the management team, medical staff, and other clinical leaders in decision-making structures and processes of the clinics.
  • Coach practices on the monitoring and management of physician productivity based on financial results. Educate and review results with the practice and physician on a periodic basis. Recommend and corrective action based on results.
  • Advise on the approval and facilitation of practice policies and procedures, objectives, and performance improvement programs.
  • Coach practice operations for compliance with policies and procedures, local/state/federal laws, rules, and regulations.
  • Advise on, and assist with, as necessary, new practice start-up or expansion; advise on physician recruitment, physician orientation.
  • Advise on effective coordination of all activities related to the establishment and closure of clinical sites, where necessary, in addition to the start and end of physician employment relationships.
  • Coach practices on monitoring of the full revenue cycle to ensure practices perform within organizational benchmarks.

Core Accountabilities

  • Organizational Impact: Directs activities to achieve operational plans with some near-term effect on results of the department/area.
  • Problem Solving/Complexity of work: Identifies issues, gathers facts to resolve technical and operational problems.
  • Breadth of Knowledge: Applies in-depth knowledge and skills of a professional/technical area and basic management knowledge to manage the work of the team.
  • Team Interaction: Leads a complex department with a focus on implementation. Typically executes on a short to medium-term strategies.

Core Capabilities

  • Supporting Colleagues: Develops Self and Others - Invests time, energy, and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas.
  • Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
  • Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.
  • Delivering Excellent Services: Serves Others with Compassion - Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
  • Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
  • Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
  • Ensuring High Quality: Performs Excellent Work - Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
  • Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
  • Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
  • Managing Resources Effectively: Demonstrates Accountability - Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
  • Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
  • Makes Data-Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
  • Fostering Innovation: Generates New Ideas - Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
  • Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
  • Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications

  • Responsibilities: Oversees practice improvement, development, and engagement operations.
  • Certifications: Not specified.
  • Work Experience: 5 years of relevant experience.
  • Education: Bachelor's degree.

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