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Patient Services Coordinator

2 months ago

Vancouver, Washington, United States Vancouver Clinic Full time

Job Summary: Vancouver Clinic is seeking a highly skilled and customer-focused Patient Services Representative to provide exceptional support to our patients and staff. This role is responsible for greeting and assisting patients, collecting co-pays, and completing insurance information, as well as performing various administrative tasks.

Key Responsibilities:

  • Welcoming and Greeting Patients: Provide a warm and welcoming experience for patients and their families, ensuring a positive first impression of our clinic.
  • Administrative Support: Assist with various administrative tasks, including collecting co-pays, completing insurance information, and performing other duties as assigned.
  • Communication and Customer Service: Respond to patient inquiries, resolve issues, and provide exceptional customer service to ensure a positive experience.
  • Team Collaboration: Work collaboratively with our healthcare team to ensure seamless patient care and efficient clinic operations.

Requirements:

  • Education: High School Diploma or equivalent required.
  • Experience: Minimum of 1 year of medical front office experience preferred, with a minimum of 1 year of customer service experience required.
  • Skills: Excellent phone skills, strong computer keyboarding skills, and experience with Epic preferred.

Benefits:

  • Competitive Compensation: Hourly compensation minimum is $17.60, dependent on qualifications and professional experience.
  • Total Rewards Program: Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment.

Vancouver Clinic is an Equal Opportunity Employer: We are committed to creating a diverse and inclusive work environment that values and respects all individuals. We do not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.