Patient Service Representative

2 weeks ago


Vancouver, Washington, United States Vancouver Clinic Full time
Job Title: Patient Service Representative

Vancouver Clinic is seeking a highly skilled and customer-focused Patient Service Representative to join our team. This individual will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and their families.

Key Responsibilities:
  • Welcome and greet patients, collecting co-pays and obtaining insurance information
  • Answer phones, schedule appointments, and handle referrals
  • Provide excellent customer service, responding to patient inquiries and concerns
  • Work effectively in a fast-paced environment, multitasking and prioritizing tasks as needed
Requirements:
  • High School Diploma or equivalent required
  • Minimum 1 year of medical front office experience preferred
  • Minimum 1 year of customer service experience required
  • Experience with Epic preferred
  • Excellent phone skills and customer service behaviors
  • Strong computer keyboarding skills required
Benefits:
  • Competitive hourly compensation, including float differential
  • 100% paid medical, dental, and Rx insurance premium for full-time employees
  • 401k retirement plan with employer contributions after 1 year of employment
  • PTO and Personal Time accruals, pro-rated by FTE/hours worked
  • Up to 6 paid holidays per year, depending on schedule

Vancouver Clinic is an Equal Opportunity Employer, committed to diversity and inclusion. We offer a competitive Total Rewards Program and a supportive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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