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Patient Access Coordinator

4 weeks ago

Vancouver, Washington, United States PeaceHealth Full time
Job Summary

PeaceHealth is seeking a highly skilled Patient Access Representative to join our team. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient access to our services.

Key Responsibilities
  • Coordinate patient scheduling, insurance verification, and pre-certification processes to ensure accurate and timely patient care.
  • Act as a clinical liaison with physician practices, interacting with pre-visit services to ensure smooth patient transitions.
  • Collect patient balances, co-payments, co-insurance, or other payment types, and verify coverage to ensure all insurance requirements are met.
  • Manage daily appointment schedules, including reminder calls and referrals, to ensure efficient patient flow.
  • Transport patients using escort or wheeled transport equipment, as needed.
Requirements
  • 1 year of medical office or related customer service experience.
  • Preferred: Experience with Microsoft Office applications, including Word, Excel, and Outlook.
  • Strong background in customer service, with excellent time management skills and ability to manage conflict effectively.
  • Good customer service skills and good interpersonal skills.
What We Offer

PeaceHealth is committed to the overall wellbeing of our caregivers, offering a competitive and comprehensive total rewards package, including full medical/dental/vision coverage, 403b retirement plan, paid time off, and more.

We are an EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state, or federal laws.

PeaceHealth requires a completed Primary Vaccine Series for COVID-19 vaccination prior to start date, with a medical and religious exemption request process available for those unable to receive the vaccine.