Patient Account Coordinator
1 week ago
Vancouver Clinic is seeking a highly skilled Patient Account Representative to join our Customer Service team within the Patient Financial Services department.
Location and ScheduleAdmin Office in Park Plaza: 203 SE Park Plaza Dr Suite 180, Vancouver, WA
Monday-Friday, 9:00 am to 5:30 pm. Opportunity to work remotely after successful completion of training and certain metric requirements (approximately 3 months).
Compensation and BenefitsHourly compensation minimum is $20/hr. Hiring rate dependent on qualifications and professional experience. Base Medical, Dental, and Rx Insurance premium is 100% paid for by Vancouver Clinic for full-time employees.
Job SummaryThis person is responsible for working accounts to fully support the patients' needs. Maintains Self-Pay A/R at acceptable aging levels by prompt follow-up on accounts. Provide information over the phone for all patients billing questions directed to the central business office. Review account credit balances for possible refunds.
Essential Functions and Responsibilities- Answer calls and responds to patient inquiries and/or problems regarding bills in an accurate, prompt, and courteous manner.
- Identify delinquent accounts and contact patients to negotiate a payment plan.
- Respond to collection agency correspondences and agency assignment paperwork.
- Thoroughly and timely work accounts in work queues as defined by policies and procedures.
- Process bankruptcy and probate accounts.
- Evaluate patient eligibility for financial assistance adjustment.
- Receive patient requests for information and adjustments. Initiates resolution as identified in department policies and procedures.
- Provide quality customer service and resolution to callers' concerns.
- Responsible for identifying potential errors that require necessary coding reviews, corrections or adjustments.
- Knowledge of private billing and collections regulations experience preferred.
- Must be a proactive problem solver, foster teamwork and trust, be highly skilled in prioritizing, organizing, planning, communication and staying on track.
- Demonstrated customer service expertise.
- Knowledge of commercial insurance contract practices, third party billing and billing to private clients preferred.
- Keyboarding minimum 40 wpm.
- Accurate 10 key by touch and familiarity with Microsoft Word and Excel.
- Excellent organizational skills required.
- Must be able to work in a highly demanding atmosphere, with a variety of personalities within a fast paced environment.
- Excellent verbal and written communication skills, and extensive hands-on computer background.
- High school diploma or equivalent.
- Minimum of one year experience in healthcare accounting within a medical office required.
- Customer service experience required, preferably in a healthcare setting.
The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, with employer contributions after your first year of employment. Benefits-eligible employees accrue PTO and Personal Time based on hours worked and State worked, totaling 120 hours in the first year for full time staff and 200 hours in the first year for full time supervisors and above, increasing in subsequent years. PTO and Personal Time accruals are pro-rated by FTE/hours worked. Non-benefits eligible employees will accrue Personal Time based on hours worked and State worked. Employees will also enjoy up to six paid holidays per year, depending on schedule. Contact your recruiter for more information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.
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