Sales and Customer Support Specialist

2 weeks ago


Chicago, Illinois, United States Fresh Tech Maid Full time
Position Overview:

As a vital member of our team at Fresh Tech Maid, you will play a key role in driving sales and enhancing customer satisfaction. This is not just a typical inside sales role; it offers an exciting opportunity for professional and financial growth in a rapidly expanding company.

Key Responsibilities:

  • Handle incoming sales inquiries and convert them into scheduled cleaning services, consistently striving to meet and exceed weekly sales targets.
  • Develop and maintain effective sales funnels to optimize conversion rates.
  • Oversee initial cleaning appointments to ensure a seamless experience for clients.
  • Follow up with clients post-service to foster repeat business and resolve any issues with exceptional customer service.
  • Maintain client satisfaction through various communication channels including phone, text, and email.
  • Collaborate closely with the Digital Marketing team to enhance lead generation and online booking rates.
  • Prepare and present regular reports on sales performance and metrics.
  • Support operational functions as needed, contributing to team success.
  • Commit to a full-time schedule of 40 hours per week.

Qualifications:

We are looking for individuals who possess:
  • A strong desire to excel as an Inside Sales and Customer Service Representative, with the ability to convey the value of our services effectively.
  • Empathy and sensitivity to the emotional needs of potential clients.
  • A proactive attitude towards achieving sales goals in a dynamic environment.
  • Excellent communication and customer service skills.
  • The ability to manage a lengthy sales cycle while providing outstanding client support.
  • Attention to detail and a commitment to seeing tasks through to completion.
  • Familiarity with web-based sales and client service applications.
  • A willingness to learn and adapt, demonstrating coachability and openness to new skills.

Compensation and Benefits:

We offer a competitive base salary ranging from $40,000 to $60,000, with the potential for additional commission, leading to total annual earnings of $40,000 to over $100,000. Additional benefits include bi-weekly cleaning services, paid time off, and health insurance.

This position requires in-office attendance, contributing to a positive and collaborative work environment. If you are a motivated problem-solver looking to join a dynamic team, we encourage you to explore this opportunity.

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