Sales and Customer Support Specialist

2 weeks ago


Chicago, Illinois, United States EURO USA Full time
Customer Service Representative Opportunity at Euro USA

Euro USA stands as a premier wholesaler and distributor specializing in high-quality foods and seafood, boasting over thirty years of industry expertise. We pride ourselves on our outstanding product quality and unparalleled customer service. If you possess a passion for food and a strong customer service orientation, this role may be the perfect fit for you.

Position Overview:

We are on the lookout for an enthusiastic Customer Service Representative who will drive the sales of Euro USA's offerings while aligning with our organizational goals. This position requires full-time, on-site commitment.

Key Responsibilities:

  • Provide exceptional service to both internal and external clients of Euro USA
  • Efficiently process order entries
  • Oversee accounts receivable collections and alert appropriate personnel regarding potential payment issues
  • Work collaboratively with internal teams and external sales representatives
  • Respond to customer inquiries and requests promptly and professionally
  • Proactively inform customers about stock shortages and suggest alternatives
  • Review incoming orders daily for accuracy and offer solutions as necessary
  • Follow up on special orders from customers
  • Maintain up-to-date knowledge of fresh seafood inventory
  • Participate in sales meetings as required
  • Provide regular updates on customer needs and support outside sales associates as needed
  • Communicate inventory requirements to the purchasing department

Qualifications:

  • Ability to understand and retain product-specific information
  • Proficiency in Microsoft Office applications
  • Familiarity with ERP systems, particularly AS400
  • Strong organizational skills necessary for a fast-paced work environment
  • Accurate order entry skills
  • Excellent communication abilities across verbal, written, and telephone formats
  • Strong interpersonal skills
  • Capacity to absorb and recall detailed product information
  • Competence in managing and manipulating spreadsheets

Education & Experience Requirements:

  • High School Diploma or equivalent
  • At least 2 years of experience in customer service roles
  • Previous experience in the food distribution industry is preferred

Benefits Offered:

  • Comprehensive medical, dental, and vision insurance
  • Basic and supplemental life insurance options
  • 401(k) retirement plan with company matching
  • Paid holidays, sick leave, and vacation time

Compensation will be determined based on experience level.

Euro USA is committed to creating a diverse and inclusive workplace.



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