Customer Service Representative

2 weeks ago


Lynn, Massachusetts, United States U-Haul Full time
Job Summary:

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Responsibilities:

• Assist customers with U-Haul products and services, providing personalized support and guidance.
• Use U-Scan technology to manage rentals and inventory, ensuring accurate and efficient transactions.
• Move and hook up U-Haul trucks and trailers, ensuring safe and secure transportation.
• Clean and inspect equipment on the lot, maintaining high standards of quality and safety.
• Answer customer questions and educate them on products and services, promoting a positive and supportive experience.
• Prepare rental invoices and accept equipment returned from rental, ensuring accurate and timely processing.
• Install hitches and trailer wiring, ensuring safe and secure connections.
• Fill propane tanks, maintaining a safe and efficient process.
• Drive a forklift, ensuring safe and efficient operation.

Requirements:

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs.

U-Haul Offers:

• Career stability.
• Opportunities for advancement.
• Mindset App Reimbursement.
• Gym Reimbursement Program.
• Health insurance & Prescription plans, if eligible.
• Paid holidays, vacation, and sick days, if eligible.
• Life insurance.
• MetLaw Legal program.
• MetLife auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) Savings Plan.
• Employee Stock Ownership Plan (ESOP).
• 24-hour physician available for kids.
• Dental & Vision Plans.
• Business travel insurance.
• You Matter EAP.
• LifeLock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey's SmartDollar Program.

U-Haul is an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive work environment, where all applicants are considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law.

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