Customer Service Representative

3 days ago


Lynn, Massachusetts, United States Vaco Full time
Job Title: Customer Service Representative

Vaco is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our banking products.

Key Responsibilities:
  • Handle incoming customer calls and online messages in a fast-paced environment
  • Use effective communication, probing questions, and critical thinking skills to identify customer needs and provide suitable solutions
  • Develop in-depth knowledge of our banking products to attract new customers and enhance relationships with current customers
  • Advise and educate customers on our banking products and services
  • Deliver outstanding customer service by demonstrating empathy, active listening, and professionalism
Requirements:
  • Proven customer service experience in a banking or financial services environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong knowledge of banking products and services
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Vaco is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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