Bank Customer Service Representative

4 days ago


Lynn, Massachusetts, United States Vaco Full time
Job Title: Bank Customer Service Representative

Vaco is seeking a highly skilled Bank Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving their banking-related issues, and promoting our financial products and services.

Key Responsibilities:
  • Handle incoming customer calls and online messages in a fast-paced environment
  • Use effective communication, probing questions, and critical thinking skills to identify customer needs and provide suitable solutions
  • Develop in-depth knowledge of our banking products to attract new customers and enhance relationships with existing ones
  • Advise and educate customers on our financial products and services
  • Deliver outstanding customer service by demonstrating empathy, active listening, and professionalism
  • Prioritize continuous improvement and development through coaching and collaboration with your manager and team members
Requirements:
  • Proven customer service experience in a banking or financial services environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong knowledge of banking products and services
  • Ability to develop and maintain relationships with customers
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading financial services company

Vaco is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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