Customer Service Representative Position

3 weeks ago


Lynn, Massachusetts, United States U-Haul Full time
Customer Service Representative Job Description

At U-Haul, we're seeking a friendly and motivated individual to join our team as a Customer Service Representative. As a key member of our team, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys.

Key Responsibilities:
  • Assist customers with U-Haul products and services, providing exceptional support and ensuring a positive experience.
  • Use U-Scan technology to manage rentals and inventory, ensuring accuracy and efficiency.
  • Move and hook up U-Haul trucks and trailers, maintaining a safe and secure environment.
  • Clean and inspect equipment on the lot, checking fluid levels and ensuring everything is in working order.
  • Answer questions and educate customers about products and services, providing expert knowledge and support.
  • Prepare rental invoices and accept equipment returned from rental, ensuring seamless transactions.
  • Install hitches and trailer wiring, providing a safe and secure experience for customers.
  • Fulfill propane and drive a forklift, ensuring a smooth and efficient operation.
  • Participate in ongoing continuous education through U-Haul University, staying up-to-date on the latest products and services.

Requirements:
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.

Work Environment:

The work involves moderate risks or discomforts, requiring special safety precautions. May be required to use protective clothing or gear, such as masks, goggles, gloves, or shields. The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer, committed to creating a culture of health and wellness. We continually strive to create a work environment that is safe, healthy, and inclusive for all employees.

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