Customer Service Representative

3 days ago

Lynn, Massachusetts, United States Vaco Full time
Job Title: Call Center Representative

Vaco Boston is seeking a skilled Call Center Representative to join our team. As a liaison between our company and customers, you will be responsible for resolving customer issues, complaints, and inquiries in a timely and professional manner.

Key Responsibilities:
  • Manage a high volume of inbound and outbound calls, ensuring prompt and effective communication with customers.
  • Utilize established communication scripts to handle various topics and provide solutions to customer inquiries.
  • Identify customer needs, clarify information, and provide alternatives to resolve issues.
  • Seize opportunities to upsell products and services, enhancing customer satisfaction and loyalty.
  • Build and maintain sustainable relationships with customers, exceeding their expectations through exceptional service.
  • Maintain accurate records of customer interactions in our call center database.
  • Participate in ongoing training and development to improve knowledge and performance.
  • Meet or exceed personal and team targets, ensuring high-quality service delivery.
Requirements and Skills:
  • Previous experience in a customer support role, with a proven track record of success.
  • Strong phone and verbal communication skills, with active listening and problem-solving abilities.
  • Familiarity with CRM systems and practices, with a focus on customer relationship management.
  • Customer-centric approach, with adaptability to diverse personality types and situations.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • High school degree or equivalent, with a focus on customer service and communication skills.

Vaco values diversity and inclusion in the workplace, and we encourage applications from women, people of color, LGBTQ+ individuals, people with disabilities, and other underrepresented groups.

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, religion, national origin, citizenship, age, disability, veteran status, or any other protected characteristic.

By applying for this position, you agree to provide accurate information about yourself and to maintain confidentiality regarding any information shared during the application process.

Vaco is committed to protecting your personal data and adhering to applicable data protection laws and regulations.

For more information about Vaco's privacy policies and practices, please visit our website.

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