Guest Services Representative
1 week ago
We are seeking a friendly and professional Guest Services Representative to provide outstanding service to our guests at the Hampton Inn & Suites Fort Myers/Estero. In this role, you will be responsible for greeting guests, managing their reservations, issuing room keys, and addressing any inquiries to ensure a pleasant stay.
The ideal candidate will possess excellent communication abilities, a strong dedication to customer service, and a proactive approach to problem-solving. If you are committed to enhancing guest experiences, we encourage you to consider this opportunity.
Key Responsibilities:- Coordinate with housekeeping to confirm that guest rooms are prepared and ready for occupancy.
- Welcome and register guests, facilitate check-ins and check-outs, and manage payment information accurately.
- Address and resolve guest complaints in a professional manner.
- Maintain precise records of guest accounts and transactions.
- Handle incoming inquiries via phone and in-person, providing information on room availability, rates, amenities, and special requests.
- Prior experience or familiarity with Microsoft Office and reservation systems is essential.
- A minimum of one year in a hospitality role, such as a hotel receptionist or guest service representative, is preferred.
- A high school diploma or equivalent is required.
- Exceptional interpersonal skills, time management, and organizational abilities are crucial.
- Comfortable with handling phone calls and managing high-pressure situations.
The Hampton Inn & Suites Fort Myers/Estero is dedicated to delivering exceptional hospitality experiences. Our team is focused on creating a warm and inviting atmosphere for all guests. We value detail-oriented individuals who thrive in a team-oriented environment.
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Guest Services Representative
2 weeks ago
Estero, Florida, United States Hampton Inn & Suites Fort Myers Estero Full timeJob OverviewWe are seeking a friendly and professional Guest Services Representative to provide outstanding service to our guests at the Hampton Inn & Suites Fort Myers/Estero. In this role, you will be responsible for greeting guests, managing their reservations, distributing room keys, and addressing any inquiries to ensure a pleasant stay.The ideal...
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Guest Services Representative
2 weeks ago
Estero, Florida, United States Hampton Inn & Suites Fort Myers Estero Full timePosition OverviewWe are seeking a friendly and professional Guest Services Representative to provide outstanding service to our visitors at the hotel. In this role, you will greet guests, manage their reservations, distribute room keys, and respond to inquiries to ensure a pleasant stay.The ideal candidate possesses excellent communication abilities, a...
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