Guest Services Representative

1 week ago


Estero, Florida, United States Hampton Inn & Suites Fort Myers Estero Full time
Job Overview

We are seeking a friendly and professional Guest Services Representative to provide outstanding service to our guests at the Hampton Inn & Suites Fort Myers/Estero. In this role, you will be responsible for greeting guests, managing their reservations, issuing room keys, and addressing any inquiries to ensure a pleasant stay.

The ideal candidate will possess excellent communication abilities, a strong dedication to customer service, and a proactive approach to problem-solving. If you are committed to enhancing guest experiences, we encourage you to consider this opportunity.

Key Responsibilities:
  • Coordinate with housekeeping to confirm that guest rooms are prepared and ready for occupancy.
  • Welcome and register guests, facilitate check-ins and check-outs, and manage payment information accurately.
  • Address and resolve guest complaints in a professional manner.
  • Maintain precise records of guest accounts and transactions.
  • Handle incoming inquiries via phone and in-person, providing information on room availability, rates, amenities, and special requests.
Required Qualifications:
  • Prior experience or familiarity with Microsoft Office and reservation systems is essential.
  • A minimum of one year in a hospitality role, such as a hotel receptionist or guest service representative, is preferred.
  • A high school diploma or equivalent is required.
  • Exceptional interpersonal skills, time management, and organizational abilities are crucial.
  • Comfortable with handling phone calls and managing high-pressure situations.
About the Company

The Hampton Inn & Suites Fort Myers/Estero is dedicated to delivering exceptional hospitality experiences. Our team is focused on creating a warm and inviting atmosphere for all guests. We value detail-oriented individuals who thrive in a team-oriented environment.



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