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Guest Services Representative

2 months ago

Estero, Florida, United States Hampton Inn & Suites Fort Myers Estero Full time
Job Overview

We are seeking a friendly and professional Guest Services Representative to provide outstanding service to our guests at the Hampton Inn & Suites Fort Myers/Estero. In this role, you will be responsible for greeting guests, managing their reservations, distributing room keys, and addressing any inquiries to ensure a pleasant stay.

The ideal candidate will possess excellent communication abilities, a strong dedication to customer service, and a proactive approach to problem-solving. If you are passionate about delivering exceptional hospitality, we encourage you to consider this opportunity.

Key Responsibilities:
  • Coordinate with housekeeping to ensure that guest rooms are prepared and ready for arrival.
  • Check-in and check-out guests, providing room keys and relevant information while accurately processing payments.
  • Address and resolve guest complaints in a professional manner.
  • Maintain precise records of guest accounts and transactions.
  • Handle incoming inquiries via phone and in-person, assisting with room bookings and providing information on hotel amenities and services.
Required Qualifications:
  • Proficient in Microsoft Office and familiar with reservation management systems.
  • Preferred experience of at least one year in a hospitality role, such as a front desk agent or guest service representative.
  • High school diploma or equivalent educational background.
  • Exceptional interpersonal skills, time management, and organizational abilities.
  • Adept at managing phone communications and navigating high-pressure situations.
About Our Establishment

The Hampton Inn & Suites Fort Myers/Estero is dedicated to providing remarkable hospitality experiences. Our team focuses on creating a warm and inviting atmosphere for all guests. We value detail-oriented individuals who excel in a collaborative setting and contribute positively to our operations.