Bilingual Customer Service Representative

5 days ago


Estero, Florida, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our wholesale and retail customers.

Key Responsibilities
  • Customer Service: Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
  • Sales: Process sales transactions accurately and consistently with policies and procedures, while achieving sales goals on a monthly, quarterly, and yearly basis.
  • Inventory Management: Maintain precise work order files and formulas, and ensure that products are in-stock and presented in a clean and organized manner.
  • Product Knowledge: Remain knowledgeable on products offered and discuss available options with customers.
  • Teamwork: Collaborate with colleagues to achieve sales goals and provide excellent customer service.
Requirements
  • Language Skills: Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a delivery, retail, or customer service position preferred.
  • Physical Demands: Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
What We Offer

As a Bilingual Customer Service Representative at Sherwin-Williams, you will have the opportunity to work in a dynamic and fast-paced environment, while receiving competitive compensation and benefits. We are committed to providing our employees with the tools and resources they need to succeed in their roles and advance in their careers.



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