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Guest Relations Specialist
2 months ago
Position Overview:
As a Guest Relations Specialist, your primary responsibility will be to warmly welcome and register guests while ensuring a smooth check-out process. Your role is crucial in maintaining the high standards of service and financial success that Hilton Hotels & Resorts is known for.
Key Responsibilities:
1. Greet and assist guests upon arrival, providing a friendly and professional atmosphere.
2. Manage the registration process, ensuring accuracy and efficiency.
3. Facilitate the check-out experience, addressing any guest inquiries or concerns.
4. Uphold the hotel's commitment to exceptional guest service and satisfaction.
Qualifications:
Experience in hospitality or customer service is preferred, along with strong communication skills and a dedication to enhancing the guest experience.
