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Client Relations Specialist

2 months ago

Atlanta, Georgia, United States Georgia Department of Public Health Full time
Salary: $33, $39,060.00 Annually

Location : Atlanta, GA

Job Type: Full Time Salaried

Division/Section: District 3-2 County Position

Description

Pay Grade: G

Connect your passion with a purpose. The Georgia Department of Public Health is dedicated to safeguarding the health of residents by providing a range of services that address health threats, enhance access to health services, and offer vital information to promote healthier lifestyles.

The agency is looking for a highly skilled candidate for the role of Client Relations Specialist within the Finance Division.

Standard Benefits for Full-Time Salaried Employees
Along with a competitive salary, we provide a comprehensive benefits package that includes flexible scheduling, training opportunities, health insurance, retirement plans, deferred compensation, paid holidays, vacation and sick leave, dental and vision coverage, long-term care, and life insurance.

Key Responsibilities
Under general supervision, this role involves engaging with the public, internal stakeholders, and external clients to deliver information and services that align with customer expectations. Responsibilities may include resolving complex customer service issues and researching relevant policies, procedures, or regulations to effectively respond to inquiries.
  • Assist clients with the intake process for services
  • Verify and process insurance claims
  • Collect payments for services rendered
  • Support medical staff in client interactions
  • Provide necessary information to clients
  • Collaborate with team members on various tasks
Minimum Qualifications
High school diploma or GED and completion of 90 quarter hours (60 semester hours) at an accredited institution; or one year of experience in a customer service environment; or one year of experience at the lower level Customer Service Representative 1 or equivalent position.
Preferred Qualifications:
  • Experience in customer service
  • Familiarity with intake processes
  • Knowledge of medical terminology
  • Strong communication skills
Additional Information

Employment Information
Current state employees are subject to personnel rules regarding salary. The Georgia Department of Public Health accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). The selected candidate will undergo pre-employment drug screening and a criminal background check.

As an employee, you may be required to assist in emergency responsibilities as part of your employment terms.

Performance Aptitudes:
Data Utilization: Ability to analyze and synthesize data for policy modifications.
Human Interaction: Ability to function in a managerial capacity and make procedural decisions.
Equipment Utilization: Ability to operate and monitor equipment and machinery.
Verbal Aptitude: Ability to utilize various reference and advisory data.
Mathematical Aptitude: Ability to perform basic algebraic and geometric operations.
Functional Reasoning: Ability to apply logical principles to complex problems.
Situational Reasoning: Ability to exercise judgment in critical situations.

*The Georgia Department of Public Health is an Equal Opportunity Employer.*