Client Experience Specialist
6 days ago
About OnPay:
We are a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to mid-size businesses. Our team is dedicated to providing exceptional customer experiences through each interaction.
Job Summary:We are seeking a Client Experience Specialist to join our team. As a key member of our Client Experience team, you will be responsible for providing top-notch customer support, resolving issues efficiently, and fostering valuable partnerships with our clients.
Key Responsibilities:- Provide Tier 1 customer support via the online portal, phone, and chat
- Learn and navigate OnPay systems to respond to client issues effectively
- Effectively troubleshoot problems and identify solutions for clients and internal teams
- Respond to client inquiries promptly and courteously
- Ensure comprehensive and accurate documentation of client issues and resolutions
- Ask relevant questions to define the root cause of a problem and utilize resources to generate accurate solutions
- Consistently meet role-related goals
- Excellent customer service skills
- Ability to respond promptly and professionally to customer inquiries
- Must be coachable and willing to learn
- Ability to manage multiple tasks simultaneously
- Desire to make a meaningful impact at a fast-growing company
- Superior interpersonal skills with the ability to work with various types of clients
- Self-starter with a sense of urgency
- Detail-oriented and very organized
- Problem solver who enjoys helping others
- Great listener with attentiveness, flexibility, patience, and empathy
- Excellent written and verbal communication
- Casual team-oriented environment with a solid work/life balance and flexible work options
- Competitive pay including bonuses and stock options
- Four weeks of paid time off plus paid holidays and generous Parental Leave
- Medical, Dental, Vision, Short-term/Long-term Disability, and Life Insurance
- On-site training at our Ponce City Market HQ
- Stocked kitchen with a variety of snacks and drinks
- Ponce City Market employee discounts
We are an equal-opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives.
-
Client Experience Specialist
4 weeks ago
Atlanta, Georgia, United States BYREDO Full timeAbout the Role:We are seeking a highly skilled and motivated Client Experience Specialist to join our team at BYREDO. As a Client Experience Specialist, you will be responsible for delivering exceptional customer service, driving sales and service, and contributing to the overall success of our store.Key Responsibilities:Client Experience:Provide...
-
Client Experience Specialist
4 weeks ago
Atlanta, Georgia, United States Barry's Full timeJob DescriptionJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Team Member. As a key member of our studio team, you will be responsible for providing exceptional client experiences, ensuring a clean and welcoming atmosphere, and supporting the overall operations of our studio.Key...
-
Client Experience Specialist
4 weeks ago
Atlanta, Georgia, United States OnPay Full timeJob DescriptionAbout OnPayOnPay is a fast-growing software company that offers a modern cloud-based payroll, HR, and benefits solution for small to mid-size businesses. We're seeking talented and curious individuals to join our team.The Client Experience TeamWe foster valuable partnerships with our clients through each interaction. Our team holds itself to...
-
Client Service Coordinator
4 weeks ago
Atlanta, Georgia, United States Banfield Pet Hospital Full timeJob SummaryThe Client Service Coordinator plays a vital role in driving the flow of clients and pets through our hospital, maximizing the productivity of our veterinary medical team, and ensuring exceptional client care and communication. This position requires a strong ability to multitask, provide professional service, and educate clients about our...
-
Client Success Specialist
6 days ago
Atlanta, Georgia, United States Summit Group Full timeClient Success SpecialistAre you a results-driven professional with a passion for delivering exceptional client experiences? We're seeking a skilled Client Success Specialist to join our team at Summit Group.The ideal candidate will have a proven track record of success in the promotional products industry, with a strong understanding of client needs and...
-
Travel Nurse RN
3 weeks ago
Atlanta, Georgia, United States HealthEcareers - Client Full timeJob Title: Travel Nurse RN - CVOR SpecialistWe are seeking a skilled Travel Nurse RN - CVOR Specialist to join our team at HealthEcareers - Client. As a Travel Nurse RN - CVOR Specialist, you will be responsible for providing high-quality patient care in a CVOR setting.About the JobJob Type: Travel Nurse RN - CVOR SpecialistLocation: Atlanta, GASetting:...
-
Client Support Specialist
1 month ago
Atlanta, Georgia, United States Terminix International Full timeClient Support Specialist - Full Time Job Overview: As a vital member of our team, the Client Support Specialist serves as the primary point of contact between our valued clients and our service teams. This role is essential in ensuring seamless communication and service delivery. Key Responsibilities: Act as a liaison between clients and service personnel,...
-
Client Provisioning Specialist
1 week ago
Atlanta, Georgia, United States Vatic Outsourcing Full timeJob Title: Client Provisioning SpecialistJoin Vatic Outsourcing as a Client Provisioning Specialist and play a critical role in delivering exceptional client experiences. As a key member of our team, you will be responsible for managing client relationships, providing timely and accurate reporting, and ensuring seamless project execution.Key...
-
Client Engagement Specialist
1 month ago
Atlanta, Georgia, United States LJG Sales and Marketing Inc Full timeJob OverviewClient Engagement Specialist - Opportunity for GrowthAre you enthusiastic about interacting with individuals and providing exceptional service? Do you excel in a lively and interactive atmosphere? If this resonates with you, we may have the perfect role.We are a rapidly growing organization based in Sandy Springs, GA, committed to delivering...
-
Client Success Specialist
1 month ago
Atlanta, Georgia, United States Globe Life American Income AO Full timeAbout the Role:Globe Life American Income AO is seeking a highly motivated and results-driven Client Success Specialist to join our team. As a Client Success Specialist, you will play a critical role in supporting our clients with their benefits and ensuring a seamless onboarding experience.Key Responsibilities:Provide exceptional customer service to...
-
Travel Nurse RN
4 weeks ago
Atlanta, Georgia, United States HealthEcareers - Client Full timeJob SummaryHealthEcareers - Client is seeking a skilled Travel Nurse RN to join their team as a Telemetry Specialist. This is a travel nursing job opportunity that offers a unique chance to work in a dynamic healthcare environment.Job ResponsibilitiesProvide high-quality patient care as a Telemetry Specialist in a fast-paced hospital setting.Collaborate with...
-
Client Success Specialist
1 month ago
Atlanta, Georgia, United States Globe Life American Income AO Full timeAbout the Role:Globe Life American Income AO is seeking a highly motivated and results-driven Client Success Specialist to join our team. As a Client Success Specialist, you will play a critical role in supporting our clients with their benefits and ensuring a seamless onboarding experience.Key Responsibilities:Provide exceptional customer service to...
-
Client Success Specialist
1 month ago
Atlanta, Georgia, United States Globe Life American Income AO Full timeAbout the Role:Globe Life American Income AO is seeking a highly motivated and results-driven Client Success Specialist to join our team. As a Client Success Specialist, you will play a critical role in supporting our clients with their benefits and ensuring a seamless onboarding experience.Key Responsibilities:Provide exceptional customer service to...
-
Client Implementation Specialist
3 days ago
Atlanta, Georgia, United States PrimeRevenue Full timeJob Title: Client Implementation SpecialistPrimeRevenue is seeking a highly skilled Client Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for leading the implementation of our PrimeRevenue solution for new clients, from technical and process design to project go-live and aftercare.Key...
-
Client Experience Manager
4 weeks ago
Atlanta, Georgia, United States Power Support Partners Full timeJob DescriptionJob Title: Client Experience ManagerCompany: Power Support PartnersLocation: Atlanta, GAAbout Power Support Partners:Power Support Partners is a business services company founded on the idea that a business can improve the world. We are a group of entrepreneurs, creatives, and technologists who set out to build a team of people who believe in...
-
Client Relations Specialist
1 month ago
Atlanta, Georgia, United States PrideStaff Full timeJob OverviewPosition: Client Relations SpecialistWorking Hours: Monday to Friday, 8 am - 5 pmCompensation: $20-29 per hour (based on experience)Location: Atlanta, GAPrideStaff, a well-respected staffing agency, is seeking a Client Relations Specialist to deliver operational and administrative assistance for a financial advisory firm. The role encompasses a...
-
Client Intake Specialist
1 month ago
Atlanta, Georgia, United States Farrin Full timeJob DescriptionSalary:Our eminent domain practice is expanding, and we are seeking a skilled Client Intake Specialist to support this growth. Our workplace culture is distinctive, and we maintain high standards - if this description resonates with you, we encourage you to consider this opportunity.About the Firm:Delivering exceptional legal services to our...
-
Client Care Specialist
2 weeks ago
Atlanta, Georgia, United States Serenity Healthcare, LLC Full timeAbout the RoleWe are seeking a highly motivated and empathetic Client Care Specialist to join our team at Serenity Healthcare, LLC. As a Client Care Specialist, you will play a critical role in connecting patients with life-saving treatments and providing exceptional customer service.ResponsibilitiesConnect with patients via phone to understand their needs...
-
Client Relationship Specialist
1 week ago
Atlanta, Georgia, United States Delta Community Credit Union Full timeJob Title: Client Relationship SpecialistDelta Community Credit Union is seeking a highly skilled Client Relationship Specialist to join our team. As a key member of our Delta Community Retirement & Investment Services (DCR&IS) team, you will be responsible for leading client engagement, ensuring prompt service, and taking ownership of complete...
-
Client Care Specialist
2 days ago
Atlanta, Georgia, United States Serenity Healthcare, LLC Full timeAbout the RoleWe are seeking a highly motivated and compassionate Client Care Specialist to join our team at Serenity Healthcare, LLC. As a Client Care Specialist, you will play a critical role in connecting patients with life-saving treatments and providing exceptional customer service.ResponsibilitiesConnect with patients via phone to provide support and...