Client Care Specialist

2 days ago


Atlanta, Georgia, United States Serenity Healthcare, LLC Full time
About the Role

We are seeking a highly motivated and compassionate Client Care Specialist to join our team at Serenity Healthcare, LLC. As a Client Care Specialist, you will play a critical role in connecting patients with life-saving treatments and providing exceptional customer service.

Responsibilities
  • Connect with patients via phone to provide support and education on TMS and Ketamine treatments
  • Help solve problems and address patient concerns in a timely and professional manner
  • Coordinate with clinics to ensure seamless patient care
  • Perform other relevant duties as needed to support the team
Requirements
  • High School Diploma or equivalent required
  • Previous experience in customer service or a related field
  • Excellent verbal and written communication skills
  • Basic math skills and ability to work with numbers
  • Well-versed in de-escalation techniques and able to connect with individuals in a compassionate manner
What We Offer
  • Accelerated career growth opportunities in a rapidly growing healthcare organization
  • Potential to move into leadership or other roles within the company
  • Competitive salary and benefits package, including medical, dental, and vision insurance
  • 20 days of paid time off annually, including 10 holidays
  • Access to corporate onsite gym, game room, and other amenities
  • Opportunity to work with a revolutionary technological approach to healthcare
About Serenity Healthcare, LLC

Serenity Healthcare, LLC is a leader in the field of healthcare technology, using advanced medical devices to give patients long-term success even when other treatments have failed. We are committed to providing exceptional patient care and support, and we are seeking like-minded individuals to join our team.



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