Client Relations Specialist

2 months ago


Atlanta, Georgia, United States S.P. Richards Company Full time
Client Relations Specialist

Location: Atlanta, GA

Work Hours: 8:00am - 5:00pm

Position Type: Full-time, with potential for remote work following initial training.

Qualifications: High school diploma or equivalent preferred.

Benefits Offered:

  • Comprehensive training program
  • Disability coverage
  • Health benefits
  • Dental coverage
  • Retirement plan with matching
  • Paid leave
  • Vision coverage
  • Employee discounts

Role Overview:

  • Manage incoming B2B client support inquiries through phone and Salesforce systems.
  • Assist in generating quotes for special orders, delivery setups, and bulk orders.
  • Respond to product inquiries and relay information from manufacturers.
  • Process orders efficiently.
  • Handle returns and monitor credit processes.
  • Provide documentation such as proof of delivery or invoice copies upon request.
  • Support sales teams in various departments.
  • Communicate essential program details to branch locations.

Preferred Qualifications:

Associates degree or equivalent combination of education and experience is preferred.

Language Skills:

Ability to read and understand basic instructions, short correspondence, and memos. Proficient in writing simple correspondence and effectively presenting information in small group settings.

Mathematical Skills:

Ability to perform basic arithmetic operations and interpret numerical data.

Reasoning Skills:

Ability to apply common sense to follow detailed instructions and address problems with concrete variables.

Technical Skills: Proficient in Microsoft Word and Excel, as well as email communication.

Supervisory Role: This position does not include supervisory responsibilities.

Work Environment:

The work environment is representative of those typically encountered while performing essential job functions.

Physical Requirements:

Regularly required to sit, use hands and fingers, reach, and communicate verbally. Occasionally required to stand and walk. May need to lift items up to 10 pounds. Vision requirements include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Health and Safety: Adherence to CDC recommendations is expected.



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