Customer Service Operations Coordinator

2 weeks ago


San Marcos, California, United States ERS- Paula - Todd Full time
Job Overview

Position Summary:

  • Role Title: Coordinator, Customer Service
  • Location: San Marcos
  • Department: Customer Service

Key Responsibilities:

  1. Facilitates the customer quotation process, manages pricing contracts, and maintains customer program details. Updates pricing information in the system.
  2. Oversees the progression of orders throughout the complete order cycle.
  3. Collaborates with customers and the Finance department to gather credit references, set payment conditions, and issue credits when necessary.
  4. Addresses customer grievances and works closely with Sales and Customer Service teams to resolve issues in a timely manner.
  5. Completes and manages all administrative documentation related to customer service. Generates and updates sales reports.
  6. Continuously enhances customer service processes to ensure optimal customer satisfaction.
  7. Engages with customers by providing monthly accounts receivable statements and assists the finance team with collections.

Additional Responsibilities:

  • Performs other related duties as assigned, some of which may become essential to the role.

Safety Duties:

  • Ensures adherence to all safety guidelines and practices as established by the organization.

Qualifications:

  • Education: High school diploma or equivalent.
  • Experience: Minimum of three years in customer service.

Required Skills and Abilities:

  • Proficient in building and maintaining customer relationships while delivering exceptional service.
  • Strong written and verbal communication skills, including proficiency in Microsoft Office applications.
  • Excellent analytical and organizational abilities, with a knack for interpreting reports and utilizing data effectively.
  • Adaptability to evolving organizational requirements.
  • Preferred: Bilingual communication skills in Spanish, familiarity with credit management and collections, and experience in international supply chains and logistics.

Physical Requirements:

  • Ability to remain seated for extended periods, with occasional walking and climbing stairs.
  • Finger dexterity adequate for computer operation and paperwork.
  • Visual and auditory capabilities sufficient for effective communication.
  • Capacity to lift and transport items weighing up to 70 pounds.

Work Environment:

  • Office environment with controlled climate conditions.

This position presents a unique opportunity to enhance customer service excellence within a supportive and safety-conscious workplace.



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