Customer Experience Operations Coordinator
6 days ago
**About Compology**
Compology is a leading provider of camera-based IoT and artificial intelligence solutions in the waste and recycling and freight transportation industries. We partner with top brands to meet their sustainability goals, foster brand loyalty, and reduce costs.
**The Role**
We are seeking an Account Coordinator to support our Customer Experience team in onboarding and nurturing customers, ensuring a smooth experience for Compology customers.
**Responsibilities**
- Care about all the details that make a difference in customer satisfaction.
- Assist in implementing customer onboarding programs.
- Coordinate operational activities with Field Operations and Finance teams.
- Adequately address, solve, and track operational and administrative tasks to support Customer Success Managers and Field Operations Managers.
- Communicate cross-functionally with internal team members to ensure customer activities are resolved on time and with high customer service.
- Proactively identify customer issues, provide recommendations, and implement solutions.
- Report on assigned projects status internally and externally.
- Deliver an exceptional customer experience by making customers love Compology.
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all Compology functional areas.
**Qualifications, Skills, & Abilities**
- At least 2 years of experience in account management, project management, event planning, or administrative assistance.
- Demonstrable track record of providing an exceptional customer experience.
- Organized, detailed, process-oriented, sharp, self-motivated, and able to multitask without getting stressed.
- Empathy and ability to anticipate customer needs.
- Self-motivated, take initiative, and willing to get hands dirty.
- Natural problem solver with a positive attitude, sense of urgency, and no-excuses mindset.
- Clear and direct communicator with strong operational skills.
- Computer savvy and able to use Google Docs.
**Bonus Points**
- Experience working with or for industrial IoT companies.
- Experience using Asana and Slack.
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