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Support Services Coordinator

2 months ago

San Marcos, California, United States Seipusa Full time

Job Overview

The primary function of the Customer Support Representative is to address the immediate inquiries, issues, and scheduled needs of customers, including those with unassigned accounts. This role involves direct and indirect communication with customers and collaboration with Sales Service Representatives.

Key Responsibilities

Responsibilities include, but are not limited to:

  • Sending confirmations with delivery details to customers following the entry of sales orders.
  • Printing pick lists and organizing customer purchase orders, confirmations, and related documents daily.
  • Collaborating with various departments to ensure timely and efficient processing of customer orders to meet delivery timelines.
  • Assisting with special projects and key accounts as required.
  • Responding to customer inquiries via phone, email, or fax regarding:
    • Order entry into the system and confirming delivery dates.
    • Providing pricing and availability information as authorized.
    • Expediting orders as requested by customers.
    • Researching and updating customers on their returns and credits.
    • Providing samples and literature to customers upon request.
    • Addressing customer complaints with professionalism and courtesy.
    • Offering or referring technical support when necessary.
    • Compiling and entering forecast data from customer orders into the system.
    • Utilizing customer portals for order release information.
    • Sending advanced shipping notifications as requested.
    • Submitting quality requests as needed.
    • Coordinating special labeling requirements for customers.
    • Maintaining inventory of literature and updating the Spec Library.
    • Adding customers to the relevant site and entering requisitions for non-inventory items.
    • Updating price sheets and customer contact details.
    • Submitting item addition forms and performing various operational tasks as required.

All tasks should be performed accurately and thoroughly, demonstrating a positive customer service attitude and contributing to team efforts to ensure timely and quality delivery of products to customers.

Qualifications

Applicants should possess:

  • A minimum of a high school diploma or equivalent.
  • At least two years of experience in customer service or sales within a distribution or manufacturing setting.
  • Basic knowledge of the product lines offered.
  • A strong sensitivity to customer perspectives and the ability to resolve issues efficiently.
  • Excellent interpersonal, written, and verbal communication skills.
  • Proficiency in Microsoft Outlook, Excel, and Word.
  • Experience with Enterprise Resource Planning (ERP) systems and data entry.

Preferred Qualifications

Preferred candidates will have:

  • A bachelor's degree from an accredited institution.
  • Experience in the heat shrink tubing industry.
  • Multilingual capabilities.

Work Environment

This position operates in a professional office and manufacturing environment, utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Requirements

While performing the duties of this role, employees may occasionally need to bend, twist, and lift items weighing up to 50 pounds.

Benefits

We offer a comprehensive benefits package including:

  • PPO Medical Plan
  • PPO Dental Plan
  • PPO Vision Plan
  • Company-Paid Life Insurance
  • Generous Vacation and Sick PTO
  • 10 Paid Holidays

About SEIP

Sumitomo Electric Interconnect Products, Inc. (SEIP) has been a leader in the industry since its inception in 1985, focusing on the sales and marketing of innovative products based on heat-shrinkable plastics technology. Our diverse customer base spans various industries, including automotive, aerospace, and medical sectors.

About Sumitomo Electric Group

With a legacy dating back to 1897, Sumitomo Electric Industries, Ltd. has continually advanced through innovative research and development, maintaining a global presence with over 350 subsidiaries and a commitment to fulfilling societal expectations across multiple business fields.