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Customer Service Representative

2 months ago

San Marcos, California, United States American Leak Detection of Canyon Country, CA Full time
Job Overview

At American Leak Detection of Canyon Country, CA, we are seeking a highly skilled and detail-oriented professional to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring seamless communication between customers and our service technicians.

Key Responsibilities:

  • Respond to incoming customer inquiries in a timely and professional manner
  • Provide accurate and concise information regarding our services and procedures
  • Confirm customer recommendations and estimate services as needed
  • Schedule appointments and coordinate with service technicians
  • Transcribe and review technician field reports for accuracy
  • Ensure compliance with all relevant state and local regulations
  • Identify and report any procedural or policy discrepancies

Requirements:

  • Accurate typing speed of 40 words per minute
  • Excellent customer service skills and phone etiquette
  • Ability to multitask in a fast-paced environment
  • Strong grammar, spelling, and punctuation skills
  • Pass a thorough background check

Preferred Qualifications:

  • Previous experience in phone-related customer service

Desired Qualifications:

  • Bilingual skills, particularly in Spanish

Benefits:

  • Competitive starting salary of $20+ per hour, negotiable based on experience
  • Comprehensive benefits package, including paid vacation, holidays, 401K matching, and health insurance
  • Ongoing training and professional development opportunities