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Customer Service Associate
2 months ago
Position Overview
The primary function of the Customer Support Representative is to address the immediate inquiries, concerns, and order-related needs of customers, including those with unassigned accounts. This role involves direct and indirect communication with customers and collaboration with Sales Service Representatives.
Key Responsibilities
Responsibilities include, but are not limited to:
- Sending order confirmations with delivery details to customers after processing sales orders.
- Organizing and filing customer purchase orders, acknowledgments, and related documents daily.
- Collaborating with various departments to ensure timely and efficient handling of customer orders to meet delivery timelines.
- Assisting with special projects and key accounts as required.
- Responding to customer inquiries via phone, email, or fax regarding:
- Order entry into the system and confirming delivery dates.
- Providing pricing and availability information as authorized.
- Expediting orders upon customer requests.
- Researching and updating customers on returns and credits.
- Supplying samples and literature to customers upon request.
- Addressing customer complaints professionally and courteously.
- Offering or referring technical assistance when necessary.
- Compiling and entering forecast data from customer orders into the system.
- Utilizing customer portals for order release data.
- Sending advanced shipping notifications as requested.
- Submitting quality-related requests as needed.
- Coordinating special labeling requirements for customers.
- Maintaining literature inventory and updating the specification library.
- Managing customer contact information and price sheets.
- Performing various operational tasks as needed.
It is essential to execute tasks with accuracy and thoroughness while demonstrating a positive customer service attitude. Contributing to team efforts is crucial to ensure customers receive their products in excellent condition and on time.
Qualifications
Applicants should possess:
- A minimum of a high school diploma or equivalent.
- At least two years of experience in customer service or sales within a distribution or manufacturing setting.
- A foundational understanding of the product lines.
- Strong sensitivity to customer perspectives and the ability to resolve issues efficiently.
- Excellent interpersonal, written, and verbal communication skills.
- Proficiency in Microsoft Outlook, Excel, and Word.
- Experience with Enterprise Resource Planning (ERP) systems and data entry.
Preferred Qualifications
Ideal candidates may also have:
- A bachelor's degree from an accredited institution.
- Experience in the heat shrink tubing industry.
- Multilingual capabilities.
Work Environment
This position operates in a professional office and manufacturing setting, utilizing standard office equipment such as computers, phones, and fax machines.
Physical Requirements
Occasional bending, twisting, and lifting of up to 50 pounds may be required.
Benefits
We offer a comprehensive benefits package, including:
- PPO Medical, Dental, and Vision Plans
- Company-Paid Life Insurance
- Generous Vacation and Sick Paid Time Off
- 10 Paid Holidays
About SEIP
Sumitomo Electric Interconnect Products, Inc. (SEIP) has been a key player in the market since its inception in 1985, focusing on sales and marketing of products developed by Sumitomo Electric Industries, Ltd. in Japan. As a wholly-owned subsidiary of Sumitomo Electric Fine Polymer, SEIP began manufacturing in the U.S. in 1996, producing a range of products based on heat-shrinkable plastics technology for various industries.
About Sumitomo Electric Group
Since its founding in 1897, Sumitomo Electric Industries, Ltd. has evolved through innovative research and development, establishing a global presence with over 350 subsidiaries. The company continues to deliver a diverse array of products across multiple sectors, including Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials.
