Customer Service Representative

4 days ago


San Marcos, California, United States Trifunovic Insurance and Financial Services - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative at Trifunovic Insurance and Financial Services - State Farm Agent. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with clients to ensure their needs are met and exceeded.
    • Follow up with customers as needed to ensure satisfaction and resolve any issues that may arise.
  • Provide Exceptional Customer Service
    • Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Collaborate with Team Members
    • Work closely with other agency team members to coordinate and deliver exceptional customer experiences.
    • Communicate effectively with team members to ensure seamless service delivery and resolve any issues that may arise.
Requirements
  • Dedicated to Customer Service
    • Be committed to delivering exceptional customer service and ensuring client satisfaction.
  • Excellent Communication Skills
    • Possess excellent verbal and written communication skills to effectively interact with clients and team members.
  • Problem-Solving and Adaptability
    • Be proactive in problem-solving and adaptable to changing situations and priorities.
Benefits
  • Competitive Compensation
    • Receive competitive hourly pay plus commission/bonus opportunities.
  • Opportunities for Growth and Development
    • Enjoy opportunities for growth and development within our agency, including career advancement and professional development.
  • Valuable Benefits Package
    • Enjoy a comprehensive benefits package, including paid time off, health benefits, and valuable career-building experience.


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