Head of Revenue Operations

1 week ago

San Mateo, California, United States Freshworks Full time

Company Overview:
Freshworks is dedicated to simplifying the way businesses engage with their customers and employees. Our innovative approach to software development ensures that our solutions are not only affordable but also quick to implement and user-friendly.

With our headquarters in San Mateo, California, we operate globally from 13 locations, serving over 65,000 clients ranging from startups to publicly traded companies. Our software-as-a-service offerings enhance both customer experience (CRM, CX) and employee experience (ITSM).

Our cloud-based suite includes products like Freshdesk for customer support, Freshsales for sales automation, Freshmarketer for marketing automation, Freshservice for IT service management, and Freshchat with AI-powered bots, all built on our robust Neo platform.

Recognized by major media outlets such as CNBC, Forbes, and Bloomberg, Freshworks has also been honored as a BuiltIn Best Place to Work in San Francisco and Denver for three consecutive years.

Position Overview:
We are in search of a strategic and innovative Director of Revenue Operations. This pivotal role is essential for harmonizing sales and marketing strategies with our go-to-market (GTM) technology initiatives, focusing on both SMB/Commercial New Business and Expansion Sales. The successful candidate will optimize all revenue-generating functions to enhance growth and operational efficiency across the organization.

Key Responsibilities:
Strategic Leadership:
Lead the formulation and execution of revenue operations strategies to align with the company's business goals. Establish and uphold scalable processes that promote best practices in funnel management and data-driven decision-making.

Cross-functional Collaboration:
Engage closely with sales, marketing, and customer success teams to synchronize strategies and refine the revenue pipeline, ensuring seamless integration and operational coherence across all GTM activities.

Technology Management:
Supervise the selection, implementation, and optimization of GTM technologies that bolster sales and marketing effectiveness. Guarantee that tools and systems are fully utilized to enhance operational efficiency and data integrity.

Performance Analysis:
Continuously monitor and evaluate performance against revenue targets. Generate insights and provide recommendations to refine processes, boost efficiency, and drive revenue growth.

Team Development:
Guide a high-performing revenue operations team, fostering a culture of continuous improvement and accountability.

Compliance and Best Practices:
Ensure that all revenue operations adhere to legal and ethical standards. Develop and maintain controls and procedures that reflect company values and promote fair and ethical sales practices.

Qualifications:
Demonstrated experience in revenue operations, sales operations, or a related field within a fast-paced, high-growth environment. Comprehensive understanding of sales and marketing strategies, operational management, and GTM technologies. Strong analytical capabilities and familiarity with CRM platforms, sales automation tools, and other marketing technologies. Exceptional leadership skills with the capacity to drive strategic visions and operational excellence. Excellent communication and interpersonal skills.

A Bachelor's degree in Business, Marketing, Finance, or a related discipline is required. An MBA or equivalent is preferred.

Additional Information:
The annual base salary range for this position is $184,200 — $299,300 USD, with compensation determined by various factors including location, experience, and job-related skills. Bonus and equity options may be available.

Freshworks provides a comprehensive benefits package, including dental, medical, vision, disability, and life insurance, as well as equity options, flexible PTO, commuter benefits, and wellness programs. We also offer adoption and parental leave benefits.

At Freshworks, we are committed to fostering a diverse and inclusive workplace where everyone can realize their full potential, regardless of background, gender, race, sexual orientation, religion, or ethnicity. We believe that diversity enriches our work environment and enhances our business outcomes.

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