Head of Revenue Operations

2 weeks ago

San Mateo, California, United States Freshworks Full time

Company Overview:
Freshworks is dedicated to simplifying the way businesses engage with their customers and employees. We achieve this by offering innovative software solutions that are user-friendly, cost-effective, and quick to deploy.

With our headquarters in San Mateo, California, we have a diverse team operating from 13 locations worldwide, serving over 65,000 businesses ranging from startups to publicly traded companies. Our software-as-a-service offerings enhance customer relationship management (CRM) and employee experience (ITSM).

Our cloud-based product suite includes Freshdesk (comprehensive customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service management), and Freshchat (AI-driven communication), all supported by Neo, our shared services platform.

Freshworks has been recognized in major media outlets such as CNBC, Forbes, Fortune, and Bloomberg, and has consistently been named a BuiltIn Best Place to Work in San Francisco and Denver for the past three years.

Position Overview:
We are looking for a strategic and results-oriented Director of Revenue Operations. This pivotal role focuses on aligning sales and marketing initiatives with our go-to-market (GTM) technology strategies, specifically targeting SMB/Commercial New Business and Expansion Sales. The successful candidate will optimize all revenue-generating processes to enhance growth and operational efficiency.

Key Responsibilities:
Strategic Leadership:
Lead the development and execution of revenue operations strategies that align with the company’s objectives. Establish scalable processes that promote best practices in funnel management and data-driven decision-making.

Cross-functional Collaboration:
Collaborate closely with sales, marketing, and customer success teams to synchronize strategies and maximize the revenue pipeline. Ensure operational alignment across all GTM activities.

Technology Management:
Manage the selection, implementation, and optimization of GTM technologies that boost sales and marketing performance. Ensure that tools and systems are effectively utilized to enhance operational efficiency and data integrity.

Performance Analysis:
Continuously monitor and evaluate performance against revenue targets. Generate insights and provide recommendations to refine processes, improve efficiency, and drive revenue growth.

Team Development:
Guide and mentor a high-performing revenue operations team. Cultivate a culture of continuous improvement and accountability.

Compliance and Best Practices:
Ensure that all revenue operations adhere to legal and ethical standards. Develop and maintain controls and procedures that reflect company values and promote fair and ethical sales practices.

Qualifications:
Demonstrated experience in revenue operations, sales operations, or a comparable role within a fast-paced, high-growth environment. In-depth knowledge of sales and marketing strategies, operational management, and GTM technologies. Strong analytical capabilities and familiarity with CRM platforms, sales automation tools, and marketing technologies.

Exceptional leadership skills with the ability to drive strategic initiatives and operational excellence. Excellent communication and interpersonal skills are essential.

A Bachelor’s degree in Business, Marketing, Finance, or a related field is required; an MBA or equivalent is preferred.

Additional Information:
The annual base salary range for this position is $184,200 — $299,300 USD, based on various factors including location, experience, and job-related skills. Bonus and equity options may be available.

Freshworks provides a comprehensive benefits package, including dental, medical, vision, disability, and life insurance. Additional offerings include equity and employee stock purchase plans (ESPP), flexible paid time off (PTO), flexible spending accounts, commuter benefits, and wellness programs. We also offer adoption and parental leave benefits.

At Freshworks, we are committed to fostering a diverse and inclusive workplace that empowers every individual to realize their potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, or ethnicity.

We believe that diversity enriches our work environment and drives the success of our employees, communities, and business.

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