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Head of Revenue Operations

2 months ago

San Mateo, California, United States Freshworks Full time

Company Overview

Freshworks is dedicated to simplifying the process for businesses to enhance customer and employee satisfaction. Our innovative approach to software development focuses on affordability, rapid implementation, and user-centric design. With our headquarters in San Mateo, California, we operate globally from 13 locations, serving over 65,000 clients ranging from startups to publicly traded companies. Our software-as-a-service solutions are crafted to improve customer relationship management (CRM) and employee experience (ITSM).

Our cloud-based offerings include Freshdesk (comprehensive customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service management), and Freshchat (AI-driven communication), all supported by Neo, our foundational platform of shared services.

Freshworks has received recognition in major media outlets such as CNBC, Forbes, Fortune, and Bloomberg, and has been honored as a BuiltIn Best Place to Work in San Francisco and Denver for the past three years. Our customer feedback has led to accolades such as TrustRadius Top Rated Software and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.

Role Overview

We are looking for a strategic and innovative Director of Revenue Operations. This pivotal leadership position is essential for synchronizing sales and marketing strategies with our go-to-market (GTM) technology initiatives. The successful candidate will optimize all revenue-generating activities to foster growth and operational efficiency across the organization.

Key Responsibilities:

Strategic Direction: Lead the formulation and execution of revenue operations strategies that align with the company's objectives. Establish and refine scalable processes that promote best practices in funnel management and data-driven decision-making. Collaborative Engagement: Partner with sales, marketing, and customer success teams to ensure strategic alignment and enhance the revenue pipeline. Facilitate seamless integration and operational coherence across all GTM initiatives. Technology Oversight: Manage the selection, implementation, and optimization of GTM technologies that bolster sales and marketing effectiveness. Ensure that tools and systems are fully utilized to enhance operational efficiency and data integrity. Performance Monitoring: Evaluate and analyze performance metrics against revenue targets. Generate insights and propose recommendations to refine processes, boost efficiency, and stimulate revenue growth. Team Leadership: Cultivate a high-performing revenue operations team. Promote a culture of continuous improvement and accountability. Compliance and Standards: Guarantee that all revenue operations adhere to legal and ethical standards. Develop and uphold controls and procedures that reflect company values and promote fair and ethical sales practices.

Required Qualifications

Demonstrated experience in revenue operations, sales operations, or a related field within a fast-paced, high-growth environment. In-depth understanding of sales and marketing strategies, operational management, and GTM technologies. Strong analytical capabilities and familiarity with CRM platforms, sales automation tools, and various marketing technologies. Exceptional leadership abilities with a track record of driving strategic visions and operational excellence. Excellent communication and interpersonal skills, capable of influencing and driving strategic initiatives. Bachelor's degree in Business, Marketing, Finance, or a related discipline; an MBA or equivalent is preferred.

Additional Information

The annual base salary range for this position is $184,200 — $299,300 USD.

Compensation is determined by various factors including location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks provides a variety of benefits including dental, medical, vision, disability, and life insurance. Additional offerings include equity and employee stock purchase plans (ESPP), flexible paid time off (PTO), flexible spending accounts, commuter benefits, and wellness programs. We also offer adoption and parental leave benefits.

At Freshworks, we are committed to fostering a global workplace that allows everyone to discover their true potential, purpose, and passion, regardless of their background, gender, race, sexual orientation, religion, or ethnicity. We believe that diversity enriches our work environment and enhances the success of our employees, communities, and the business.

Please note that this is a hybrid role requiring in-office presence three days a week (Tuesday to Thursday).