Case Resolution Specialist

1 day ago


Bronx, New York, United States City of New York Full time
{"title": "Case Resolution Specialist", "description": "Job Summary

We are seeking a highly skilled Case Resolution Specialist to join our team at the City of New York. As a Case Resolution Specialist, you will be responsible for reviewing and resolving case inquiries submitted by community-based providers related to cash assistance, SNAP, medical assistance, and employment services.

Key Responsibilities
  • Review case inquiries and conduct research in Agency systems of record
  • Provide verbal and written updates to community-based organization representatives and other client representatives on the status of inquiries
  • Make initial separate eligibility determinations for cash, SNAP, and medical assistance
  • Process recertifications based on financial eligibility and ensure benefit levels are accurate
  • Make referrals for employment services and link clients to childcare, substance use screening and services, medical and/or other services as appropriate
Requirements
  • A baccalaureate degree from an accredited college or a four-year high school diploma or its educational equivalent and two years of full-time satisfactory experience in social/human services, call centers, customer service, or a related setting
  • College credit from an accredited college may be substituted for this experience based on 30 semester credits for 6 months of work experience
What We Offer

As a Case Resolution Specialist with the City of New York, you will have the opportunity to work in a dynamic and fast-paced environment, making a meaningful difference in the lives of our clients. We offer a competitive salary and a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

", "lang_code": "en-US"}

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