Guest Services Representative

1 month ago


Savannah, Georgia, United States 300 West Bay LLC Full time
Position Overview

The Front Desk Associate plays a crucial role in ensuring a welcoming atmosphere for all guests. This position involves a variety of responsibilities that contribute to the overall guest experience.

Key Responsibilities:

  • Warmly greets and assists guests upon their arrival.
  • Oversees the guest check-in and check-out procedures, including billing.
  • Manages confidential guest information, including room assignments and payment transactions.
  • Addresses guest inquiries and resolves complaints with promptness and empathy.
  • Adheres to all in-service training requirements and complies with established policies and procedures.

Supervisory Duties:

This role does not include supervisory responsibilities.

Work Environment: The position is set in a professional environment that requires business-casual attire or, in some cases, a uniform. Strong verbal and written communication skills are essential for interacting with both internal and external clients.

Additional Responsibilities:

This job description is intended to outline the primary duties and responsibilities of the position. It is not exhaustive, and responsibilities may evolve over time.

Qualifications:

  • High School diploma or equivalent.
  • Preferred experience of at least one year in a hotel front desk role.

Physical Requirements: The physical demands for this position include:

  • Regular activities requiring close vision, repetitive motions, bending, and prolonged standing (up to 8 hours), walking, reaching, and occasional lifting of items up to 25 lbs.

Core Competencies: All employees at 300 West Bay LLC are expected to demonstrate the following behaviors:

  • Professionalism
  • Ability to anticipate guest needs and respond in a friendly, helpful manner.
  • Maintain a consistently caring and respectful attitude towards all customers.
  • Act as a gracious host to every guest.


  • Savannah, Georgia, United States Evolution Parking & Guest Services Full time

    Job Title: Guest Services ManagerWe are seeking a highly skilled Guest Services Manager to join our team at Evolution Parking & Guest Services. As a key member of our operations team, you will be responsible for overseeing all aspects of our parking operations, including valet parking, guest service standards, and team member performance.Key...

  • Valet Supervisor

    3 weeks ago


    Savannah, Georgia, United States Evolution Parking & Guest Services Full time

    About Evolution Parking & Guest ServicesWe are a leading provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide.Job SummaryThe Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while delivering exceptional service that exceeds our customer and client's...


  • Savannah, Georgia, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a skilled Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key Responsibilities:Assist guests with all their needs, responding...


  • Savannah, Georgia, United States Evolution Parking & Guest Services Full time

    About the RoleElevate your career in the hospitality industry as a Valet Supervisor with Evolution Parking & Guest Services. We are a leading provider of specialized valet parking and front door services for hotels and resorts nationwide.Job SummaryThe Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while...


  • Savannah, Georgia, United States North Point Hospitality Group Full time

    Job OverviewPOSITION SUMMARY:We are pleased to announce openings for the Front Desk position at various locations. As a vital member of the North Point Team, the Front Desk Associate exemplifies NPH Guest Service Principles by warmly welcoming guests upon their arrival, efficiently managing business transactions, and promptly addressing guest inquiries and...


  • Savannah, Georgia, United States North Point Hospitality Group Full time

    Job OverviewPOSITION SUMMARY:We are pleased to announce openings for the Front Desk role at various locations within the charming and historic city of Savannah. As a vital member of the North Point Team, the Front Desk Associate exemplifies NPH Guest Service Principles by warmly greeting and welcoming guests upon their arrival, efficiently managing business...


  • Savannah, Georgia, United States Chatham Bars Inn Full time

    Position OverviewWe are seeking a dedicated and enthusiastic Front Desk Agent to be a vital part of our esteemed establishment, Chatham Bars Inn, a renowned Five Star Hotel. This role is pivotal in delivering exceptional service to our guests while ensuring a seamless check-in and check-out experience.The Front Desk Agent will be entrusted with a variety of...


  • Savannah, Georgia, United States Plant Riverside District Full time

    Exciting Career Opportunity at Plant Riverside DistrictPlant Riverside District is renowned for its dedication to exceptional hospitality, featuring a diverse array of hotel and dining experiences. Our team of committed professionals is focused on creating memorable experiences, providing attentive service, and ensuring guest satisfaction. We are committed...


  • Savannah, Georgia, United States Chatham Bars Inn Full time

    Position OverviewWe are seeking a dedicated and enthusiastic Front Desk Agent to become a vital part of our dynamic team at Chatham Bars Inn, a prestigious Forbes Travel Guide Five Star Hotel located in a scenic coastal area. Our establishment features luxurious accommodations, exceptional dining options, and a variety of recreational activities, ensuring a...


  • Savannah, Georgia, United States Plant Riverside District Full time

    Exciting Career Opportunity at Plant Riverside DistrictPlant Riverside District is a vibrant company committed to exceptional hospitality, featuring a variety of unique venues and experiences. Our dedicated team of professionals is focused on creating memorable moments, providing outstanding service, and ensuring guest satisfaction. We prioritize the growth...


  • Savannah, Georgia, United States 300 West Bay LLC Full time

    Position OverviewRole Summary: The Front Desk Associate plays a pivotal role in creating a welcoming atmosphere for guests. This position involves managing various front desk operations while ensuring exceptional customer service.Key Responsibilities:Welcome and greet guests upon their arrival.Oversee the check-in and check-out processes, including billing...


  • Savannah, Georgia, United States Fairfield Inn & Suites Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at Fairfield Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable stay for our guests.Key ResponsibilitiesProvide warm and welcoming service to guests, responding to their...


  • Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full time

    Position OverviewThe Night Auditor plays a crucial role in ensuring a seamless experience for our guests during their stay at Fairfield Inn & Suites Savannah Airport. This position involves a variety of responsibilities aimed at maintaining the highest standards of service and operational efficiency.Key ResponsibilitiesGuest Registration: Welcome guests and...


  • Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full time

    Position OverviewThe Night Auditor plays a crucial role in ensuring a seamless experience for our guests during their stay at Fairfield Inn & Suites Savannah Airport. This position involves a variety of responsibilities that contribute to the overall efficiency of hotel operations.Key ResponsibilitiesGuest Registration: Welcome guests, assign rooms, and...


  • Savannah, Georgia, United States free-classifieds-usa Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the Westin Savannah Harbor Golf Resort & Spa. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.ResponsibilitiesProvide warm and...


  • Savannah, Georgia, United States North Point Hospitality Group Full time

    Position OverviewSUMMARY:We are pleased to announce openings for the Guest Services Coordinator role within our esteemed North Point Hospitality Group. As a vital member of our team, the Guest Services Coordinator exemplifies our commitment to exceptional service by warmly welcoming guests upon their arrival, expertly managing transactions, and promptly...


  • Savannah, Georgia, United States Southern Belle Vacation Rentals Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at Southern Belle Vacation Rentals. As a Reservations Agent, you will be responsible for providing exceptional guest service, responding to inquiries, and ensuring a seamless reservation experience for our guests.Key ResponsibilitiesRespond to guest calls and...


  • Savannah, Georgia, United States Parking Management Services Full time

    About the RoleParking Management Company is seeking a highly skilled and experienced Valet Guest Service Manager to join our team. As a Valet Guest Service Manager, you will be responsible for overseeing the day-to-day operations of our valet team, ensuring the seamless delivery of exceptional guest service and consistently exceeding guest...


  • Savannah, Georgia, United States Travel Centers of America Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to provide exceptional service to our guests at TravelCenters of America. As a key member of our team, you will be responsible for assisting customers with their needs, answering questions, and completing daily tasks.Key Responsibilities:Assist customers with purchases and...


  • Savannah, Georgia, United States Evolution Parking & Guest Services Full time

    About Evolution Parking & Guest ServicesWe are a leading provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our team operates and manages the parking and front door services for America's finest hotels, delivering exceptional guest experiences.Job SummaryThe Valet Supervisor will be responsible for...