Overnight Guest Services Representative
2 months ago
The Night Auditor plays a crucial role in ensuring a seamless experience for our guests during their stay at Fairfield Inn & Suites Savannah Airport. This position involves a variety of responsibilities aimed at maintaining the highest standards of service and operational efficiency.
Key Responsibilities- Guest Registration: Welcome guests and manage room assignments, ensuring special requests are accommodated whenever feasible.
- Room Management: Assist with pre-registration and block rooms for reservations, maintaining a thorough understanding of room availability and status.
- Financial Procedures: Adhere to established credit and cash-handling policies, ensuring accurate processing of transactions.
- Room Knowledge: Be well-versed in room types, locations, and rates to effectively assist guests.
- Sales Techniques: Utilize suggestive selling strategies to promote room bookings and additional hotel services.
- Housekeeping Coordination: Communicate room status updates to housekeeping, including check-outs and special requests.
- Reservations Insight: Possess a solid understanding of the reservations process, including handling same-day and future bookings.
- Key Management: Organize and file room keys efficiently.
- Equipment Proficiency: Operate front office equipment competently.
- Guest Check-Out: Manage the check-out process for guests, ensuring all charges are accurately posted.
- Safe Deposit Procedures: Follow protocols for issuing and closing safe deposit boxes.
- Communication Skills: Maintain proper telephone etiquette and manage mail and package handling effectively.
- Daily Updates: Review the pass-on log and bulletin board to stay informed about hotel activities.
- Team Meetings: Participate in departmental meetings to stay aligned with team objectives.
- Maintenance Coordination: Work with the engineering team to address guestroom maintenance needs.
- Incident Reporting: Report any unusual occurrences to management promptly.
- Safety Awareness: Understand and implement safety and emergency procedures, ensuring a secure environment for guests and staff.
Education: High school diploma or equivalent. Proficiency in the primary language(s) used in the workplace is essential.
Experience: Previous experience in a hotel environment is preferred.
Physical Requirements: The role requires dexterity, the ability to stand, sit, walk, and occasionally lift up to 40 pounds.
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