Nighttime Guest Services Representative
2 months ago
The Night Auditor plays a crucial role in ensuring a seamless experience for our guests during their stay at Fairfield Inn & Suites Savannah Airport. This position involves a variety of responsibilities that contribute to the overall efficiency of hotel operations.
Key Responsibilities- Guest Registration: Welcome guests, assign rooms, and accommodate special requests to enhance their experience.
- Pre-Registration Support: Assist in pre-registration and room blocking for reservations to ensure smooth check-in processes.
- Financial Procedures: Maintain a thorough understanding of credit policies, check-cashing, and cash-handling procedures.
- Room Status Management: Monitor and track room status effectively to ensure accurate information is communicated.
- Room Knowledge: Be knowledgeable about room locations, types, and rates to assist guests effectively.
- Sales Techniques: Utilize suggestive selling techniques to promote room bookings and additional hotel services.
- Housekeeping Coordination: Communicate room status updates to the housekeeping team, including check-outs and special requests.
- Reservations Knowledge: Possess a working knowledge of the reservations department, including cancellation procedures.
- Key Management: File and manage room keys appropriately.
- Front Office Equipment: Demonstrate proficiency in using front office equipment.
- Guest Check-Out: Process guest check-outs efficiently and accurately.
- Charge Posting: Post and file all charges to guest, master, and city ledger accounts.
- Safe Deposit Procedures: Follow established procedures for issuing and closing safe deposit boxes.
- Telephone Etiquette: Maintain proper telephone etiquette in all communications.
- Mail Handling: Adhere to proper procedures for handling mail, packages, and messages.
- Daily Updates: Read and initial the pass-on log and bulletin board daily to stay informed about hotel activities.
- Department Meetings: Attend department meetings to stay updated on policies and procedures.
- Maintenance Coordination: Coordinate guestroom maintenance requests with the engineering and maintenance division.
- Incident Reporting: Report any unusual occurrences or requests to management.
- Safety Awareness: Understand and follow all safety and emergency procedures, including accident prevention policies.
Education: High school diploma or equivalent. Proficiency in the primary language(s) used in the workplace is essential.
Experience: Previous experience in a hotel environment is preferred.
Physical Requirements: The role requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and the ability to lift and carry up to 40 pounds occasionally.
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