Nighttime Guest Services Representative

2 weeks ago

Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full time
Position Overview

The Night Auditor plays a crucial role in ensuring a seamless experience for our guests during their stay at Fairfield Inn & Suites Savannah Airport. This position involves a variety of responsibilities that contribute to the overall efficiency of hotel operations.

Key Responsibilities
  1. Guest Registration: Welcome guests, assign rooms, and accommodate special requests to enhance their experience.
  2. Pre-Registration Support: Assist in pre-registration and room blocking for reservations to ensure smooth check-in processes.
  3. Financial Procedures: Maintain a thorough understanding of credit policies, check-cashing, and cash-handling procedures.
  4. Room Status Management: Monitor and track room status effectively to ensure accurate information is communicated.
  5. Room Knowledge: Be knowledgeable about room locations, types, and rates to assist guests effectively.
  6. Sales Techniques: Utilize suggestive selling techniques to promote room bookings and additional hotel services.
  7. Housekeeping Coordination: Communicate room status updates to the housekeeping team, including check-outs and special requests.
  8. Reservations Knowledge: Possess a working knowledge of the reservations department, including cancellation procedures.
  9. Key Management: File and manage room keys appropriately.
  10. Front Office Equipment: Demonstrate proficiency in using front office equipment.
  11. Guest Check-Out: Process guest check-outs efficiently and accurately.
  12. Charge Posting: Post and file all charges to guest, master, and city ledger accounts.
  13. Safe Deposit Procedures: Follow established procedures for issuing and closing safe deposit boxes.
  14. Telephone Etiquette: Maintain proper telephone etiquette in all communications.
  15. Mail Handling: Adhere to proper procedures for handling mail, packages, and messages.
  16. Daily Updates: Read and initial the pass-on log and bulletin board daily to stay informed about hotel activities.
  17. Department Meetings: Attend department meetings to stay updated on policies and procedures.
  18. Maintenance Coordination: Coordinate guestroom maintenance requests with the engineering and maintenance division.
  19. Incident Reporting: Report any unusual occurrences or requests to management.
  20. Safety Awareness: Understand and follow all safety and emergency procedures, including accident prevention policies.
Qualifications

Education: High school diploma or equivalent. Proficiency in the primary language(s) used in the workplace is essential.

Experience: Previous experience in a hotel environment is preferred.

Physical Requirements: The role requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and the ability to lift and carry up to 40 pounds occasionally.

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full time

    Guest Services Representative - Front Desk OperationsAs a Guest Services Representative, you will play a crucial role in creating a welcoming atmosphere for our guests. Your responsibilities will include ensuring a smooth experience from the moment guests arrive until their departure.Manage guest bookings and facilitate check-in and check-out procedures...

  • Overnight Guest Services Specialist

    2 weeks ago

    Savannah, Georgia, United States Hotel Bardo Savannah Full time

    Compensation Structure:HourlyAbout Hotel Bardo Savannah:Hotel Bardo Savannah is a premier establishment that combines urban resort charm with a vibrant community atmosphere. Our mission is to create an inviting and dynamic environment where both guests and team members can thrive.Position Overview:We are seeking a dedicated and personable Night Auditor to...

  • Guest Services Representative

    1 week ago

    Savannah, Georgia, United States The Grand Savannah Hotel Full time

    The Grand Savannah Hotel is looking for a courteous and professional Guest Services Representative to deliver exceptional service to our visitors. Your role will be pivotal in ensuring that each guest enjoys a pleasant and memorable experience.The successful candidate will possess outstanding communication abilities, a strong commitment to their...

  • Guest Services Representative

    1 week ago

    Savannah, Georgia, United States The Grand Savannah Hotel Full time

    The Grand Savannah Hotel is looking for a courteous and professional Guest Services Representative to deliver exceptional service to our visitors. The successful candidate will play a vital role in ensuring that each guest enjoys a pleasant and memorable experience.The ideal applicant will possess outstanding communication abilities, a strong commitment to...

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States The Grand Savannah Hotel Full time

    The Grand Savannah Hotel is looking for a courteous and professional Guest Services Representative to deliver exceptional service to our patrons. The selected candidate will play a crucial role in ensuring that every visitor enjoys a pleasant and memorable experience.The ideal applicant will possess outstanding communication abilities, a strong commitment to...

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States The Grand Savannah Hotel Full time

    The Grand Savannah Hotel is looking for a courteous and professional Guest Services Representative to deliver exceptional service to our patrons. Your role will be pivotal in ensuring that each visitor enjoys a remarkable experience during their stay.The perfect candidate will possess outstanding communication abilities, a strong commitment to their...

  • Guest Services Representative

    1 week ago

    Savannah, Georgia, United States The Grand Savannah Hotel Full time

    The Grand Savannah Hotel is looking for a courteous and professional Guest Services Representative to deliver exceptional service to our patrons. Your role will be pivotal in ensuring that each visitor enjoys a delightful experience during their stay.The successful candidate will possess outstanding communication abilities, a strong commitment to their...

  • Guest Experience Coordinator

    7 days ago

    Savannah, Georgia, United States Evolution Parking & Guest Services Full time

    About the RoleElevate your career in the hospitality industry as a Valet Supervisor with Evolution Parking & Guest Services. We are a leading provider of specialized valet parking and front door services for hotels and resorts nationwide.Job SummaryThe Valet Supervisor will be responsible for ensuring the safety and efficiency of parking guest vehicles while...

  • Guest Services Representative

    1 week ago

    Savannah, Georgia, United States North Point Hospitality Full time

    As a vital member of the North Point Hospitality team, the Front Desk Associate exemplifies the principles of exceptional guest service by warmly welcoming and greeting visitors upon their arrival. This role involves managing business transactions with professionalism and addressing guest needs and requests with promptness and sensitivity. Key...

  • Overnight Guest Services Specialist

    2 weeks ago

    Savannah, Georgia, United States Hotel Bardo Savannah Full time

    Compensation Structure:HourlyCompany Overview:LEFT LANE is a comprehensive real estate design, development, and management firm dedicated to the acquisition and transformation of historic and iconic properties. We prioritize creating a welcoming, dynamic, and inspiring workplace culture where our team members are motivated to deliver memorable experiences...

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States North Point Hospitality Full time

    As a vital member of the North Point Hospitality team, the Front Desk Associate exemplifies our commitment to exceptional guest service by providing a warm welcome to all visitors upon their arrival. This role involves managing business transactions with professionalism and addressing guest inquiries with promptness and sensitivity. Key...

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States North Point Hospitality Full time

    As a valued member of the North Point Hospitality team, the Front Desk Associate exemplifies the core principles of exceptional guest service by warmly welcoming visitors upon their arrival, efficiently managing business transactions, and promptly addressing guest inquiries and requests.Key Responsibilities:Warmly greets and welcomes guests as they...

  • Guest Services Representative

    1 week ago

    Savannah, Georgia, United States North Point Hospitality Group Full time

    Position OverviewSUMMARY:We are pleased to announce openings for the Guest Services Representative role at various locations. As a vital member of the North Point Team, the Front Desk Specialist exemplifies our commitment to exceptional guest service by warmly welcoming visitors upon their arrival, efficiently managing check-in and check-out processes, and...

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States North Point Hospitality Group Full time

    Job OverviewPOSITION SUMMARY:We are pleased to announce openings for the Front Desk position at various locations. As a vital member of the North Point Team, the Front Desk Associate exemplifies NPH Guest Service Principles by warmly welcoming guests upon their arrival, efficiently managing business transactions, and promptly addressing guest inquiries and...

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States North Point Hospitality Group Full time

    Job OverviewPOSITION SUMMARY:We are pleased to announce openings for the Front Desk role at various locations within the charming and historic city of Savannah. As a vital member of the North Point Team, the Front Desk Associate exemplifies NPH Guest Service Principles by warmly greeting and welcoming guests upon their arrival, efficiently managing business...

  • Guest Services Representative

    1 week ago

    Savannah, Georgia, United States Chatham Bars Inn Full time

    Position OverviewWe are seeking a dedicated and enthusiastic Front Desk Agent to be a vital part of our esteemed establishment, Chatham Bars Inn, a renowned Five Star Hotel. This role is pivotal in delivering exceptional service to our guests while ensuring a seamless check-in and check-out experience.The Front Desk Agent will be entrusted with a variety of...

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States Plant Riverside District Full time

    Exciting Career Opportunity at Plant Riverside DistrictPlant Riverside District is renowned for its dedication to exceptional hospitality, featuring a diverse array of hotel and dining experiences. Our team of committed professionals is focused on creating memorable experiences, providing attentive service, and ensuring guest satisfaction. We are committed...

  • Guest Services Representative

    1 week ago

    Savannah, Georgia, United States Chatham Bars Inn Full time

    Position OverviewWe are seeking a dedicated and enthusiastic Front Desk Agent to become a vital part of our dynamic team at Chatham Bars Inn, a prestigious Forbes Travel Guide Five Star Hotel located in a scenic coastal area. Our establishment features luxurious accommodations, exceptional dining options, and a variety of recreational activities, ensuring a...

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States Plant Riverside District Full time

    Exciting Career Opportunity at Plant Riverside DistrictPlant Riverside District is a vibrant company committed to exceptional hospitality, featuring a variety of unique venues and experiences. Our dedicated team of professionals is focused on creating memorable moments, providing outstanding service, and ensuring guest satisfaction. We prioritize the growth...

  • Guest Services Representative

    2 weeks ago

    Savannah, Georgia, United States Sage Hospitality Full time

    Why Choose Us:Located in the heart of Savannah's historic district, Perry Lane Hotel offers an immersive experience into the charm of Savannah. This Luxury Collection Hotel features 167 sophisticated guest rooms and three vibrant dining venues. At Perry Lane Hotel, we embody true southern hospitality, ensuring a genuine connection with our guests. Whether...