Vacation Rental Guest Service Representative

5 days ago


Savannah, Georgia, United States Southern Belle Vacation Rentals Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Southern Belle Vacation Rentals. As a Reservations Agent, you will be responsible for providing exceptional guest service, responding to inquiries, and ensuring a seamless reservation experience for our guests.

Key Responsibilities
  • Respond to guest calls and inquiries in a timely and professional manner
  • Process and confirm room reservations, including selling and upselling when appropriate
  • Maintain knowledge of current events, activities, and promotions in Savannah and Tybee Island
  • Provide guests with property information, directions, and recommendations
  • Assist guests with issues and complaints, using empathy and a focus on guest satisfaction
  • Use supervisor support when necessary
  • Post charges to guest accounts as designated
Requirements
  • Previous vacation rental guest service and reservations experience is a must
  • Excellent written and oral communication skills required
  • Positive interpersonal skills required
  • Excellent computer and typing skills are required
  • Previous call-center experience preferred
Benefits
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Two weeks paid vacation
  • Paid Holidays
  • Sick Days

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