Financial Services Representative
2 weeks ago
About Neighbors Credit Union
Neighbors Credit Union is a dynamic, not-for-profit financial organization established in 1928, dedicated to enhancing member experiences through innovative solutions, exceptional service, and reliable guidance. Our commitment extends to empowering our community with financial literacy and education. We prioritize the success of our members and staff, ensuring we remain the preferred financial institution.
Your Role at Neighbors Credit Union
As a representative of our brand, you will embody the mission, vision, and service standards of Neighbors Credit Union in all your interactions. Your goal is to deliver outstanding service to both internal and external members, uphold integrity, provide trustworthy advice, simplify processes, and foster a sense of importance in every engagement.
Key Responsibilities
- Identify members' financial needs and suggest suitable solutions.
- Engage in proactive initiatives to enhance service quality and promote member growth.
- Assist members with complex inquiries and ensure their satisfaction through effective problem resolution.
- Guide members in utilizing our electronic service channels, both in-branch and via personal devices.
- Manage all electronic communications, incoming calls, and video inquiries related to member accounts or general service questions.
- Ensure adherence to all applicable federal and state regulations; stay informed on fraud prevention training and trends.
- Maintain and manage member records in accordance with established guidelines.
- Collaborate with team members to address complaints and provide necessary support.
- Process financial transactions, including cash handling duties.
- Execute operational tasks such as auditing, ITM/ATM upkeep, cash management, and vault oversight.
- Supervise team members across various locations and provide training as needed.
- Exercise authority to manage team discipline when necessary.
Qualifications
Minimum of two years of experience in service delivery, preferably with cash handling expertise. Proven proficiency in utilizing technology, particularly online banking tools.
Education
Preferred candidates will hold a college degree; however, a high school diploma or equivalent is required.
Compensation and Benefits
Salary Range: $22.00 per hour. This is a full-time position eligible for benefits and an annual incentive plan. We offer excellent opportunities for career growth and professional development.
Work Schedule
Monday through Friday, 8:30 AM - 5:30 PM, with rotating half-day Saturdays.
Supplemental Pay
Yes.
Benefits (Effective the first of the month following your start date)
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term and Long-Term Disability
- Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
- 401(k) with matching contributions
- Tuition Reimbursement
- Birthday Time Off
- Vacation Time Off
- Sick Time Off (usable for both employee and family)
- Paid Parental Leave (up to 12 weeks)
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